Comprehensive analysis of Smartsheet's strengths and weaknesses based on real user feedback and expert evaluation.
AI capabilities are tied directly to Smartsheet work data, which makes them more useful for project plans, trackers, portfolio sheets, dashboards, and operational workflows than a disconnected chatbot.
The website states that data submitted to Smartsheet AI tools is not used to train the company’s LLM providers’ models, which is an important privacy point for enterprise teams.
Generally available AI tools cover four practical work-management tasks listed on the site: Analyze data, Generate formulas, Text and summaries, and Suggested descriptions in Brandfolder.
AI is part of a broader platform that also includes automation, dashboards and reporting, resource planning, portfolio management, integrations, secure request management, and no-code work apps.
Smartsheet supports both Trial users and enterprise plans for its generally available AI tools, giving evaluators a way to test AI workflows before a broader rollout.
The company presents enterprise credibility signals on the supplied page, including a customer service number (+1-844-324-2360), Bellevue headquarters address, and a 3x Leader position in the 2025 Gartner Magic Quadrant for Collaborative Work Management.
6 major strengths make Smartsheet stand out in the project management category.
The supplied AI page does not show exact pricing for AI access, so buyers cannot determine from the page alone whether AI is included in every paid plan or requires a specific package.
AI availability is described for Trial users and enterprise plans, which may leave smaller paid-plan customers needing to confirm whether the generally available AI tools are included.
The website content lists high-level AI capabilities but does not provide detailed examples of supported prompts, limits, model choices, or administrative controls on the scraped page.
Teams that do not already organize work in Smartsheet may need setup time before AI analysis and formula generation can deliver strong results from structured sheet data.
The AI feature set described is focused on work management tasks, not broad-purpose AI coding, image generation, meeting transcription, or autonomous agent workflows.
5 areas for improvement that potential users should consider.
Smartsheet has potential but comes with notable limitations. Consider trying the free tier or trial before committing, and compare closely with alternatives in the project management space.
If Smartsheet's limitations concern you, consider these alternatives in the project management category.
Monday.com is a work operating system with AI-assisted project management, workflow automation, visual team collaboration boards, and department-specific products for teams from startups to enterprise.
AI-powered project management platform with autonomous AI teammates, workflow automation, portfolio management, and enterprise-grade security for teams of all sizes.
ClickUp combines project management, docs, chat, automations, dashboards, and ClickUp Brain AI for contextual work management.
Smartsheet says its AI tools use large language models with your Smartsheet data to provide context-aware assistance. In practical terms, the AI is designed to help with work already tracked inside Smartsheet rather than operating as a standalone general chatbot. The supplied page specifically lists Analyze data, Generate formulas, Text and summaries, and Suggested descriptions in Brandfolder as generally available AI tools.
According to the supplied Smartsheet AI page, data submitted to Smartsheet AI tools is not used to train its LLM providers’ models. That is a meaningful privacy statement for teams working with project, portfolio, operational, or asset-management data. Organizations with strict governance requirements should still review Smartsheet’s trust and security documentation and confirm contractual terms during procurement.
The website states that generally available AI tools are available for Trial users and enterprise plans. It names four included AI areas: Analyze data, Generate formulas, Text and summaries, and Suggested descriptions in Brandfolder. If your organization is on another Smartsheet plan, you should verify AI eligibility directly with Smartsheet because the supplied AI page does not list every plan entitlement.
Smartsheet AI is positioned around work management data inside Smartsheet, which makes it more relevant for project tracking, portfolio reporting, formulas, summaries, and digital asset descriptions. A general AI assistant may be more flexible for open-ended writing or brainstorming, but it usually lacks native access to Smartsheet sheets, workflows, and Brandfolder context. Compared to the other project management tools in our directory, Smartsheet is strongest when the team already relies on structured sheets, dashboards, and enterprise work processes.
Smartsheet recommends starting with its help documentation and an end-user webinar that covers best practices and prompt-writing tips. The supplied page specifically advises users to be specific when writing prompts, which is especially important for data analysis and formula generation. A practical rollout would begin with a trial workspace, a few representative project sheets, and a review of the AI output before expanding to enterprise workflows.
Consider Smartsheet carefully or explore alternatives. The free tier is a good place to start.
Pros and cons analysis updated March 2026