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← Back to Hotjar Overview

Hotjar Pricing & Plans 2026

Complete pricing guide for Hotjar. Compare all plans, analyze costs, and find the perfect tier for your needs.

Try Hotjar Free →Compare Plans ↓

Not sure if free is enough? See our Free vs Paid comparison →
Still deciding? Read our full verdict on whether Hotjar is worth it →

🆓Free Tier Available
💎3 Paid Plans
⚡No Setup Fees

Choose Your Plan

Basic (Observe)

Free

mo

  • ✓Up to 35 daily sessions, unlimited heatmaps, 3 active surveys, basic feedback widgets, 12-month data retention for heatmaps
Start Free →

Plus (Observe)

From ~$32/month (billed annually)

mo

  • ✓100 daily sessions, unlimited heatmaps and surveys, custom-built dashboards, filters, and longer data retention
Start Free Trial →
Most Popular

Business (Observe)

From ~$80/month (billed annually)

mo

  • ✓500+ daily sessions (scales upward), API access, identify API for user attributes, integrations with HubSpot/Salesforce, Slack/Teams alerts, funnels and trends
Start Free Trial →

Scale (Observe)

From ~$171/month (billed annually)

mo

  • ✓From 500 daily sessions with custom volumes, SSO, dedicated customer success manager, priority support, advanced security and compliance features
Start Free Trial →

Ask (Surveys & Feedback) and Engage (Interviews)

Separate add-on tiers starting free, with paid Plus/Business/Scale levels

mo

  • ✓Ask unlocks more concurrent surveys, advanced logic, AI features; Engage adds moderated interview minutes and participant recruitment credits
Start Free →

Pricing sourced from Hotjar · Last verified March 2026

Feature Comparison

FeaturesBasic (Observe)Plus (Observe)Business (Observe)Scale (Observe)Ask (Surveys & Feedback) and Engage (Interviews)
Up to 35 daily sessions, unlimited heatmaps, 3 active surveys, basic feedback widgets, 12-month data retention for heatmaps✓✓✓✓✓
100 daily sessions, unlimited heatmaps and surveys, custom-built dashboards, filters, and longer data retention—✓✓✓✓
500+ daily sessions (scales upward), API access, identify API for user attributes, integrations with HubSpot/Salesforce, Slack/Teams alerts, funnels and trends——✓✓✓
From 500 daily sessions with custom volumes, SSO, dedicated customer success manager, priority support, advanced security and compliance features———✓✓
Ask unlocks more concurrent surveys, advanced logic, AI features; Engage adds moderated interview minutes and participant recruitment credits————✓

Is Hotjar Worth It?

✅ Why Choose Hotjar

  • • Heatmaps and recordings provide immediately actionable visual insights without requiring technical expertise or custom event setup
  • • Generous free tier with 35 daily sessions and unlimited heatmaps makes it accessible to small businesses and personal sites
  • • Combined behavior observation and feedback collection in one platform eliminates the need for separate analytics, survey, and recording tools
  • • Single tracking script installation with no complex configuration — most teams are collecting data within 10 minutes of sign-up
  • • Engage feature enables user research recruitment directly from actual site visitors rather than external panels
  • • AI-powered insights (post-Contentsquare acquisition) automatically surface rage clicks, dead clicks, and UX issues without manual recording review

⚠️ Consider This

  • • Not a substitute for quantitative product analytics — lacks event funnels, cohort analysis, and segmentation depth of tools like Amplitude or Mixpanel
  • • Session recording limits are restrictive even on paid plans (100 sessions/day on Plus at $39/month), which misses the majority of traffic on busy sites
  • • Heatmap accuracy degrades on responsive designs and pages with dynamically loaded content, A/B test variants, or single-page app navigation
  • • Pricing across three separate product lines (Observe, Ask, Engage) adds up quickly — full access to all features can exceed $500/month
  • • Engage pricing starts at €350/month, making it significantly more expensive than standalone user interview tools like Maze or UserTesting

What Users Say About Hotjar

👍 What Users Love

  • ✓Heatmaps and recordings provide immediately actionable visual insights without requiring technical expertise or custom event setup
  • ✓Generous free tier with 35 daily sessions and unlimited heatmaps makes it accessible to small businesses and personal sites
  • ✓Combined behavior observation and feedback collection in one platform eliminates the need for separate analytics, survey, and recording tools
  • ✓Single tracking script installation with no complex configuration — most teams are collecting data within 10 minutes of sign-up
  • ✓Engage feature enables user research recruitment directly from actual site visitors rather than external panels
  • ✓AI-powered insights (post-Contentsquare acquisition) automatically surface rage clicks, dead clicks, and UX issues without manual recording review

👎 Common Concerns

  • ⚠Not a substitute for quantitative product analytics — lacks event funnels, cohort analysis, and segmentation depth of tools like Amplitude or Mixpanel
  • ⚠Session recording limits are restrictive even on paid plans (100 sessions/day on Plus at $39/month), which misses the majority of traffic on busy sites
  • ⚠Heatmap accuracy degrades on responsive designs and pages with dynamically loaded content, A/B test variants, or single-page app navigation
  • ⚠Pricing across three separate product lines (Observe, Ask, Engage) adds up quickly — full access to all features can exceed $500/month
  • ⚠Engage pricing starts at €350/month, making it significantly more expensive than standalone user interview tools like Maze or UserTesting

Pricing FAQ

Does Hotjar slow down my website?

Hotjar's tracking script is loaded asynchronously and is approximately 40KB. Most sites see no noticeable performance difference. Session recording does use some client-side resources, so performance-sensitive sites should test thoroughly in staging before deploying to production.

How is Hotjar different from Google Analytics?

Google Analytics focuses on quantitative metrics — traffic sources, pageviews, bounce rates, conversions as numbers. Hotjar focuses on qualitative and visual insights — seeing how users interact with pages through heatmaps and recordings, and hearing why through feedback and surveys. Most teams use both together: GA for what happened, Hotjar for why.

Can Hotjar record sensitive user data?

Hotjar automatically suppresses keystroke recording in form fields by default and provides CSS-based suppression rules to exclude specific page elements from recordings. You can configure additional exclusion zones for sensitive content areas. Hotjar is GDPR-compliant and offers consent management tools.

How many recordings do I get on the free plan?

Hotjar's free Basic plan captures up to 35 sessions per day for recordings and heatmap data. This is sufficient for low-traffic sites and initial testing but will miss the majority of sessions on busier sites. Paid Observe plans start at $39/month for 100 daily sessions, scaling up to 500+ daily sessions on Business plans.

What happened with the Contentsquare acquisition?

Contentsquare acquired Hotjar and integrated it into their broader digital experience analytics suite. Hotjar continues to operate as its own product with its own pricing, but now includes AI-powered features from Contentsquare such as automated behavior analysis, rage click detection, and more sophisticated session analysis tools.

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More about Hotjar

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