Simple live chat software focused on ease of use and reliable customer communication for businesses wanting straightforward chat support.
Olark is like having a reliable front desk phone system for your website - simple, professional, and focused on connecting you with customers without unnecessary complications.
Olark is a straightforward live chat platform that prioritizes simplicity and reliability over complex features, making it an ideal choice for businesses that want effective customer communication without overwhelming functionality. The platform has maintained its focus on core chat capabilities while competitors have expanded into comprehensive customer service suites. Olark's strength lies in its ease of implementation and use – businesses can get up and running with professional chat support in minutes without extensive setup or training. The platform includes essential features like chat transcripts, visitor information, team management, and basic automation while keeping the interface clean and intuitive. Olark is particularly popular with small to medium businesses that want reliable chat functionality without paying for advanced features they don't need. The platform emphasizes human connection over automation, though it includes basic chatbot capabilities.
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Fast-loading, customizable chat widget that installs with a single JavaScript snippet and matches your brand colors, logo, and messaging style without impacting page performance
Use Case:
Adding professional live chat to a Shopify store or WordPress site in under 5 minutes with zero developer involvement
Live dashboard showing current website visitors with their location, pages viewed, referral source, and time on site — enabling proactive engagement with high-intent visitors
Use Case:
Sales teams watching for visitors on pricing pages and proactively offering help — converting browsing sessions into conversations before visitors leave
Complete archive of every chat conversation with full-text search, tagging, and filtering by agent, date, or topic for quality review and customer history tracking
Use Case:
Reviewing past conversations to identify common customer questions, train new agents, and track resolution patterns across your support team
Multi-agent support with chat routing rules, agent availability status, and team performance metrics for coordinating live chat coverage across business hours
Use Case:
A 3-person support team managing chat coverage with automatic routing to available agents and offline message handling during breaks
Rule-based automated messages triggered by visitor behavior — time on page, specific URLs, return visits, or geographic location — to initiate conversations proactively
Use Case:
Automatically greeting visitors who spend 30+ seconds on the pricing page with 'Have questions about our plans?' to increase conversion rates
Pre-built connectors with Salesforce, HubSpot, Mailchimp, Google Analytics, and Slack for syncing chat data with your existing business tools and workflows
Use Case:
Automatically creating Salesforce leads from chat conversations and syncing visitor data to HubSpot for email follow-up campaigns
$15.00/month
month
$19.00/month
month
$39.00/month
month
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Search & Discovery
LiveChat: Real-time customer messaging platform that enables instant support and sales conversations through website chat widgets and mobile apps.
CRM & Sales Tools
Live chat and chatbot platform designed for small businesses and e-commerce stores to improve customer service and increase sales.
Sales & Marketing Agents
All-in-one customer messaging platform that combines live chat, email, and social media support with AI agents, CRM, and marketing automation features.
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