Real-time customer messaging platform that enables instant support and sales conversations through website chat widgets and mobile apps.
LiveChat is like having a friendly sales assistant standing by your website 24/7, ready to help visitors the moment they have questions or need assistance.
LiveChat is a specialized real-time messaging platform that focuses on providing instant customer communication through website chat widgets and mobile applications. The platform excels at facilitating immediate customer interactions, making it particularly valuable for sales teams and support organizations that need to engage visitors while they're actively exploring products or services. LiveChat's strength lies in its speed and simplicity – the platform is designed for quick deployment and immediate value, with features like proactive chat invitations, visitor tracking, and real-time visitor monitoring. The platform includes customer data integration, chat transcripts, and performance analytics to help teams understand and improve their customer interactions. Recent updates have added chatbot capabilities, advanced targeting rules, and integration with popular CRM and helpdesk platforms.
Was this helpful?
See who's on your website and engage visitors at the right moment
Use Case:
Proactively assist customers who appear to need help or are ready to purchase
Automatically invite visitors to chat based on behavior and targeting rules
Use Case:
Increase engagement and conversion rates by reaching out at optimal moments
Dedicated mobile apps for agents to respond to chats from anywhere
Use Case:
Provide consistent support coverage even when team members are away from desk
Complete conversation history with customer context and interaction data
Use Case:
Maintain conversation continuity and learn from customer interaction patterns
Convert chats to tickets for follow-up and issue tracking
Use Case:
Ensure no customer inquiry is lost when immediate resolution isn't possible
Detailed metrics on response times, chat volume, and conversion rates
Use Case:
Optimize chat team performance and measure impact on sales and support goals
Starter $20/agent/mo, Team $41/agent/mo, Business $59/agent/mo, Enterprise Custom
View Details →Ready to get started with LiveChat?
View Pricing Options →E-commerce websites needing instant customer support
Sales teams wanting to engage website visitors
Service businesses requiring immediate customer communication
We believe in transparent reviews. Here's what LiveChat doesn't handle well:
Yes, LiveChat integrates with popular help desk platforms like Zendesk, Freshdesk, and many CRM systems.
Yes, LiveChat works on mobile websites and offers dedicated mobile apps for both customers and agents.
Yes, LiveChat provides visitor tracking with location, browsing history, and behavior data to help personalize interactions.
Yes, LiveChat includes basic chatbot functionality for automated responses and qualifying leads before connecting with agents.
Weekly insights on the latest AI tools, features, and trends delivered to your inbox.
People who use this tool also find these helpful
Customer service platform focused on email-based support with shared inbox, knowledge base, and team collaboration features.
Enterprise AI customer service platform that charges per resolution instead of per conversation, resolving 83% of support inquiries autonomously across all channels.
All-in-one customer messaging platform that combines live chat, email, and social media support with CRM and marketing automation features.
Live chat and chatbot platform designed for small businesses and e-commerce stores to improve customer service and increase sales.
Conversational marketing and sales platform that uses chatbots and live chat to qualify leads and accelerate the sales process.
Modern help desk software that streamlines customer support with intuitive ticketing, automation, and multichannel communication.
See how LiveChat compares to Intercom and other alternatives
View Full Comparison →Customer Service
Customer messaging platform that combines live chat, help desk, and marketing automation to improve customer experience and support efficiency.
Customer Service
Conversational marketing and sales platform that uses chatbots and live chat to qualify leads and accelerate the sales process.
Customer Service
All-in-one customer messaging platform that combines live chat, email, and social media support with CRM and marketing automation features.
No reviews yet. Be the first to share your experience!
Get started with LiveChat and see if it's the right fit for your needs.
Get Started →Take our 60-second quiz to get personalized tool recommendations
Find Your Perfect AI Stack →Explore 20 ready-to-deploy AI agent templates for sales, support, dev, research, and operations.
Browse Agent Templates →