LiveChat

LiveChat is a customer support and sales messaging platform that helps businesses provide AI-assisted website chat for support, sales, ecommerce, and B2B teams, with pricing starting at $19 per month when billed annually. It is best suited for companies that want fast visitor engagement on their website rather than a broad, all-in-one help desk.

LiveChat focuses on real-time website support through chat widgets, customer messaging workflows, AI live chat capabilities, and integrations with the broader Text platform. The website positions it as AI live chat software for business and specifically calls out ecommerce and B2B use cases, where agents need to answer product, pricing, order, and pre-sales questions while visitors are actively browsing. Its public schema lists a 14-day free trial, Starter pricing at $19 per month annually or $24 monthly, Team pricing at $41 annually or $49 monthly, Business pricing at $59 annually or $69 monthly, and Enterprise pricing available by contacting sales. LiveChat also publishes an aggregate rating of 4.6 out of 5 from 1,675 reviews, which gives buyers a useful benchmark when comparing it with other live chat products.

The platform is strongest when a business needs live website engagement, chat routing, visitor context, performance analytics, and connections to existing marketing, ecommerce, CRM, and support tools. The scraped site highlights 200+ integrations, including named marketplace entries such as Shopify, Squarespace, Mailchimp, WhatsApp, Facebook, and AgentTrainer. It also says LiveChat is used by 35,000+ companies, which is a meaningful adoption signal for teams that need a mature product rather than an experimental chat widget. The product navigation also points to customer support, sales and marketing, enterprise, ecommerce, software and IT, education, and finance solutions, showing that the product is packaged for multiple operating environments rather than one narrow vertical.

Compared with broader customer service suites, LiveChat is more specialized: it is designed around fast chat conversations, proactive engagement, and website-based support rather than full ticketing, omnichannel case management, or complex service operations. Compared to the other customer messaging and support tools in our directory, its clearest advantage is the combination of visible adoption, 200+ integrations, and transparent published pricing for the main self-serve tiers. Its main limitation is that the website itself describes LiveChat as "just the start" and encourages users to try the full Text platform for the complete AI-powered support suite, which suggests teams needing a wider service stack may eventually need additional Text products or integrations.