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Live chat and chatbot platform designed for small businesses and e-commerce stores to improve customer service and increase sales.
Tidio is like having a helpful shop assistant for your online store that can answer questions, help with orders, and recover lost sales automatically.
Tidio is a customer communication platform specifically designed for small businesses and e-commerce stores that need effective chat support without complexity or high costs. The platform combines live chat functionality with chatbot automation, making it easy for small teams to provide 24/7 customer support while focusing on sales conversion. Tidio's strength lies in its simplicity and e-commerce focus – the platform includes features specifically designed for online stores such as abandoned cart recovery, order tracking assistance, and product recommendation chatbots. The platform offers a generous free plan that makes it accessible to startups and small businesses just beginning to implement chat support. Recent updates have improved the chatbot builder, added more e-commerce integrations, and enhanced mobile app functionality for on-the-go support management.
Freemium
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View Pricing Options →We believe in transparent reviews. Here's what Tidio doesn't handle well:
Customer Support
LiveChat: Real-time customer messaging platform that enables instant support and sales conversations through website chat widgets and mobile apps.
Sales & Marketing Agents
All-in-one customer messaging platform that combines live chat, email, and social media support with AI agents, CRM, and marketing automation features.
Pricing and features change often. If anything on this Tidio page is wrong or missing, tell us and include a link to the source. We review every correction.