Gorgias

Gorgias is a Customer Support conversational AI platform that automates ecommerce customer service through an AI Agent, unified helpdesk, and integrated channels including email, chat, voice, SMS, and social media, with paid plans starting at $10/month on the Starter tier. It is built for Shopify, BigCommerce, and Magento merchants who want to deflect repetitive tickets while preserving brand voice.

Founded in 2015 and headquartered in San Francisco, Gorgias is trusted by more than 15,000 ecommerce brands including Steve Madden, Olipop, Rothy's, and Marine Layer. The platform's AI Agent can autonomously resolve order status, returns, refunds, and product questions by tapping into Shopify order data, tracking information, and a merchant's help center content. Compared to other Customer Support tools, Gorgias differentiates itself by being purpose-built for ecommerce rather than general SaaS, surfacing revenue statistics on every conversation so support teams can see exactly how much GMV their replies generate.

Gorgias sits in a competitive segment alongside Zendesk, Intercom, Freshdesk, and Tidio, but it stands out for native commerce features such as a Shopping Assistant that recommends products in chat, one-click order edits inside tickets, and pre-built automations for shipping notifications and discount requests. The platform ships an Automate add-on that charges per AI-resolved ticket (pricing varies by plan and volume), making it a strong fit for DTC brands processing thousands of contacts per month who want measurable deflection without rebuilding their stack. Teams that already operate on Shopify will find the deepest integration depth, while brands on other carts can still use the unified inbox and AI features through native and partner connectors.