Stay free if you only need up to 2 users and 250 contacts. Upgrade if you need 120,000 contacts and 50 pipelines and project boards. Most solo builders can start free.
Why it matters: Free tier capped at 250 contacts — small teams outgrow it quickly
Available from: Starter
Why it matters: Reporting on Starter tier is limited compared to Growth and above
Available from: Starter
Why it matters: No built-in email marketing inside the core CRM (handled via the separate Transpond product)
Available from: Starter
Why it matters: Smaller native integration catalog than HubSpot or Salesforce ecosystems
Available from: Starter
Why it matters: No phone support on any plan — email tickets and docs only
Available from: Starter
Yes, Capsule offers a free forever plan that includes 2 users, 250 contacts, 1 sales pipeline, and basic task and contact management features. There is no time limit and no credit card required, making it genuinely usable for solo founders and very small teams. Most users upgrade once they hit the contact cap or need workflow automations, which start on the Starter plan at $18/user/month.
Yes, Capsule has native integrations with both Google Workspace and Microsoft 365 covering email sync, calendar integration, and single sign-on. There is also a Gmail add-on and an Outlook add-in that let you create contacts and log emails directly from your inbox. For other tools, Capsule connects to hundreds of apps through Zapier, Make, and its public API.
The core Capsule CRM doesn't include email marketing, but Capsule's sister product Transpond is integrated and provides email campaigns, social posting, and a campaign builder. You can also keep using third-party tools like Mailchimp, AWeber, or Constant Contact through native connections. For most small businesses the Transpond integration is enough to avoid running a separate marketing platform.
Based on our analysis of 870+ AI tools, Capsule wins on simplicity and transparent pricing while HubSpot wins on breadth and Pipedrive wins on sales-specific automation. Capsule starts at $18/user/month with predictable contact caps, whereas HubSpot's free tier looks generous but paid Sales Hub tiers escalate quickly. Pick Capsule if you want CRM plus light project management in one tidy tool; pick HubSpot if you need a full marketing suite; pick Pipedrive if your team lives inside the sales pipeline all day.
Capsule AI is a set of AI-powered features that includes automatic contact enrichment (filling in company details, social profiles, and missing data), summarisation of contact and opportunity histories, and writing assistance for notes and emails. AI features are available on the Growth plan ($36/user/month) and above. Capsule has been rolling out additional AI capabilities through 2025 and 2026, including the recent Uncapped Live announcements covered on their site.
Start with the free plan — upgrade when you need more.
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Last verified March 2026