Honest pros, cons, and verdict on this customer support tool
✅ Published pricing is transparent for the main self-serve plans, starting at $19/month billed annually and $24/month billed monthly.
Starting Price
$0 for 14 days
Free Tier
Yes
Category
Customer Support
Skill Level
No Code
LiveChat: Real-time customer messaging platform that enables instant support and sales conversations through website chat widgets and mobile apps.
LiveChat is a customer support and sales messaging platform that helps businesses provide AI-assisted website chat for support, sales, ecommerce, and B2B teams, with pricing starting at $19 per month when billed annually. It is best suited for companies that want fast visitor engagement on their website rather than a broad, all-in-one help desk.
LiveChat focuses on real-time website support through chat widgets, customer messaging workflows, AI live chat capabilities, and integrations with the broader Text platform. The website positions it as AI live chat software for business and specifically calls out ecommerce and B2B use cases, where agents need to answer product, pricing, order, and pre-sales questions while visitors are actively browsing. Its public schema lists a 14-day free trial, Starter pricing at $19 per month annually or $24 monthly, Team pricing at $41 annually or $49 monthly, Business pricing at $59 annually or $69 monthly, and Enterprise pricing available by contacting sales. LiveChat also publishes an aggregate rating of 4.6 out of 5 from 1,675 reviews, which gives buyers a useful benchmark when comparing it with other live chat products.
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AI-first customer service platform combining Fin AI Agent, live chat, help desk, and proactive messaging to automate support and improve customer experience at scale.
Starting at $39/seat/month
Learn more →Drift is a conversational marketing and sales platform, now part of Salesloft, that uses AI-powered chatbots and live chat to qualify leads, book meetings, and accelerate B2B sales cycles.
Starting at See pricing
Learn more →All-in-one customer messaging platform that combines live chat, email, and social media support with AI agents, CRM, and marketing automation features.
Starting at Free
Learn more →LiveChat delivers on its promises as a customer support tool. While it has some limitations, the benefits outweigh the drawbacks for most users in its target market.
LiveChat: Real-time customer messaging platform that enables instant support and sales conversations through website chat widgets and mobile apps.
Yes, LiveChat is good for customer support work. Users particularly appreciate published pricing is transparent for the main self-serve plans, starting at $19/month billed annually and $24/month billed monthly.. However, keep in mind livechat is primarily a real-time chat product, so teams needing a full help desk, ticketing suite, or broad service platform may need additional text products or third-party integrations..
Yes, LiveChat offers a free tier. However, paid plans start at $0 for 14 days and unlock additional functionality for professional users.
LiveChat is best for Ecommerce stores that want agents to answer product, shipping, sizing, discount, and checkout questions while shoppers are actively browsing. and B2B software companies that need to qualify website visitors, route pricing questions, and connect high-intent prospects with sales representatives in real time.. It's particularly useful for customer support professionals who need ai live chat for business websites.
Popular LiveChat alternatives include Intercom, Drift, Crisp. Each has different strengths, so compare features and pricing to find the best fit.
Last verified March 2026