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It doesn't. We don't use open-ended chat models. For BPOs, we use highly constrained, rigid prompt engineering. The AI is locked into your 2-3 question script with strict guardrails. It qualifies, transfers, or hangs up. It cannot go off-script. Moreover, we have custom built 200+ guardrails, that make sure every edge case is covered.
No. Klariqo connects to your existing dialer via SIP trunking. You keep your carrier, you keep your warmed numbers, and you keep your routing rules. The AI simply acts as another agent on your floor taking the initial connection.
We program the AI to answer honestly: 'Yes, I'm an AI assistant qualifying calls for my teamβare you currently on Medicare Parts A and B?' Honesty combined with instant latency converts significantly better than pretending to be human and lying to a prospect.
Our STT (Speech-to-Text) pipeline runs on deep learning models trained specifically on noisy phone audio and thick accents. If the AI truly cannot understand the prospect after two attempts, it politely ends the call to save your minutes.
Every call is dual-channel recorded β AI on one track, prospect on the other. Full transcripts with timestamps land in your dashboard within seconds of hang-up. You can search, filter, and audit any call instantly.
We notify you at 80% usage. You can upgrade your tier instantly from the dashboard β no downtime, no contract changes. If you don't upgrade, calls simply stop dialing until the next billing cycle. No surprise overages, ever.
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