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← Back to Document360 Overview

Document360 Pricing & Plans 2026

Complete pricing guide for Document360. Compare all plans, analyze costs, and find the perfect tier for your needs.

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Still deciding? Read our full verdict on whether Document360 is worth it →

🆓Free Tier Available
💎5 Paid Plans
⚡No Setup Fees

Choose Your Plan

Free

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    Standard

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      Professional

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            Pricing sourced from Document360 · Last verified March 2026

            Feature Comparison

            Detailed feature comparison coming soon. Visit Document360's website for complete plan details.

            View Full Features →

            Is Document360 Worth It?

            ✅ Why Choose Document360

            • • Purpose-built editor with both Markdown and WYSIWYG modes makes it suitable for technical writers and non-technical contributors on the same team
            • • Eddy AI assistant offers concrete authoring help including summarization, rephrasing, tag and SEO description generation, and conversational answers in the help site search
            • • Strong category manager supporting up to six levels of nesting and content versioning, which scales well for products with multiple releases or large product lines
            • • Built-in workflow states, review reminders, and audit logs give documentation managers real editorial governance rather than just a shared wiki
            • • Wide integration coverage across support tools (Intercom, Zendesk, Freshdesk), chat (Slack, Teams), analytics (GA, Mixpanel, Segment), and automation platforms (Zapier, Make)
            • • Public help center, private internal knowledge base, and API documentation can all live within the same project, reducing tool sprawl

            ⚠️ Consider This

            • • Pricing scales quickly per team account and per project, which can become expensive for organizations that need many editors or multiple separate knowledge bases
            • • Advanced features such as SSO, AI assistant, custom domain on private sites, and enterprise security controls are gated to higher-tier plans
            • • The editor and admin UI have a learning curve compared with lightweight wikis like Notion or Confluence, especially around versioning and category management
            • • AI features depend on the quality of existing content; sparse or inconsistent knowledge bases produce weaker AI search and answer results
            • • Customization of the public help site theme is flexible but requires CSS/JS work for deeper branding changes beyond the built-in settings

            What Users Say About Document360

            👍 What Users Love

            • ✓Purpose-built editor with both Markdown and WYSIWYG modes makes it suitable for technical writers and non-technical contributors on the same team
            • ✓Eddy AI assistant offers concrete authoring help including summarization, rephrasing, tag and SEO description generation, and conversational answers in the help site search
            • ✓Strong category manager supporting up to six levels of nesting and content versioning, which scales well for products with multiple releases or large product lines
            • ✓Built-in workflow states, review reminders, and audit logs give documentation managers real editorial governance rather than just a shared wiki
            • ✓Wide integration coverage across support tools (Intercom, Zendesk, Freshdesk), chat (Slack, Teams), analytics (GA, Mixpanel, Segment), and automation platforms (Zapier, Make)
            • ✓Public help center, private internal knowledge base, and API documentation can all live within the same project, reducing tool sprawl

            👎 Common Concerns

            • ⚠Pricing scales quickly per team account and per project, which can become expensive for organizations that need many editors or multiple separate knowledge bases
            • ⚠Advanced features such as SSO, AI assistant, custom domain on private sites, and enterprise security controls are gated to higher-tier plans
            • ⚠The editor and admin UI have a learning curve compared with lightweight wikis like Notion or Confluence, especially around versioning and category management
            • ⚠AI features depend on the quality of existing content; sparse or inconsistent knowledge bases produce weaker AI search and answer results
            • ⚠Customization of the public help site theme is flexible but requires CSS/JS work for deeper branding changes beyond the built-in settings

            Pricing FAQ

            What is Document360 used for?

            Document360 is used to build and maintain knowledge bases, help centers, FAQs, user guides, SOPs, and API documentation. Companies typically use it to provide self-service support to customers, share internal documentation with employees, and publish technical product references.

            What AI features does Document360 include?

            Document360's Eddy AI assistant provides AI-powered search with conversational answers, article summarization, rephrasing and grammar fixes, automatic tag and SEO description generation, FAQ generation from existing content, and AI-assisted translation across multiple languages.

            Can Document360 host both public and private knowledge bases?

            Yes. Document360 supports public help centers for customer-facing documentation and private knowledge bases for internal teams within the same platform. Access is controlled through reader groups, IP restrictions, and SSO on higher-tier plans.

            Does Document360 support API documentation?

            Yes. Document360 includes an API documentation module that ingests OpenAPI/Swagger specifications and renders interactive API references, which can be published alongside regular product documentation in the same project.

            What integrations does Document360 offer?

            Document360 integrates with support tools like Intercom, Zendesk, Freshdesk, and Drift, collaboration tools like Slack and Microsoft Teams, analytics platforms like Google Analytics, Mixpanel, and Segment, and automation tools like Zapier and Make. It also offers an in-app assistant widget for embedding the knowledge base inside web applications.

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            More about Document360

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