Document360 is completely free with all essential features included. No paid tiers offered, making it perfect for budget-conscious users.
Document360 is used to build and maintain knowledge bases, help centers, FAQs, user guides, SOPs, and API documentation. Companies typically use it to provide self-service support to customers, share internal documentation with employees, and publish technical product references.
Document360's Eddy AI assistant provides AI-powered search with conversational answers, article summarization, rephrasing and grammar fixes, automatic tag and SEO description generation, FAQ generation from existing content, and AI-assisted translation across multiple languages.
Yes. Document360 supports public help centers for customer-facing documentation and private knowledge bases for internal teams within the same platform. Access is controlled through reader groups, IP restrictions, and SSO on higher-tier plans.
Yes. Document360 includes an API documentation module that ingests OpenAPI/Swagger specifications and renders interactive API references, which can be published alongside regular product documentation in the same project.
Document360 integrates with support tools like Intercom, Zendesk, Freshdesk, and Drift, collaboration tools like Slack and Microsoft Teams, analytics platforms like Google Analytics, Mixpanel, and Segment, and automation tools like Zapier and Make. It also offers an in-app assistant widget for embedding the knowledge base inside web applications.
It's completely free — no credit card required.
Start Using Document360 — It's Free →Still not sure? Read our full verdict →
Last verified March 2026