Document360

Document360 is an AI-powered knowledge base platform used by over 2,500 companies to create self-service documentation. Plans start at $149/project/month (Standard), scaling to $299/month (Professional) and $399/month (Business), with a free tier for evaluation and custom Enterprise pricing.

The platform provides a dual Markdown and WYSIWYG editor, a category manager with up to six levels of nesting, and content versioning for multiple product releases. Teams use it to build public help centers, private internal knowledge bases, API references, SOPs, and FAQ portals in one place.

Document360's Eddy AI assistant powers conversational search that returns generated answers from knowledge base content, plus in-editor writing tools for summarization, rephrasing, grammar fixes, tag generation, SEO descriptions, and AI-assisted translation across 50+ languages. Companies report up to 50% ticket deflection when deploying AI-powered self-service search.

The platform integrates with 30+ tools including Intercom, Zendesk, Freshdesk, Slack, Microsoft Teams, Salesforce, Zapier, Make, Google Analytics, Mixpanel, and Segment. An in-app assistant widget lets users search documentation without leaving the host product. The API documentation module supports OpenAPI/Swagger specifications for interactive API references.

Governance features include role-based access control, SSO (SAML, JWT), IP restriction, audit logs, editorial workflow states, and analytics dashboards showing article performance, reader behavior, and content gaps. Enterprise customers get SOC 2 Type II compliance, GDPR and HIPAA-aligned configurations, and custom SLAs.