Zia

Zia provides a chat- and voice-based interface inside Zoho apps, letting users ask natural-language questions like 'what are my top 5 deals this month' or 'summarize this ticket thread.' It returns structured answers, charts, and actions, and can execute tasks such as creating records, sending emails, or updating fields. This reduces the need to navigate menus or build reports for routine questions.

Agent Studio is a low-code builder for purpose-built AI agents that combine prompts, skills, and access to Zoho data and external APIs. Admins configure goals, guardrails, and tools so agents can autonomously execute workflows like lead qualification or expense approvals. It is positioned as Zoho's answer to Agentforce and Copilot Studio for SMB and mid-market teams.

Zia trains tenant-specific models on a customer's CRM and operations data to score leads, forecast deal outcomes, predict churn, and detect KPI anomalies. Predictions are surfaced inline next to records and dashboards, with explanations of contributing factors. This brings traditionally enterprise-only ML capabilities to SMBs without requiring a data science team.

Zia can extract structured data from invoices, receipts, contracts, and forms using OCR and intelligent parsing, then route the data into Zoho Books, CRM, or custom Creator apps. It also classifies documents and flags missing fields. This automates manual data entry that would otherwise consume hours per week in finance and operations workflows.

Zia analyzes emails, chats, calls, and tickets to detect sentiment, intent, and key topics, alerting teams to at-risk customers or escalations. Call transcription and search make recorded conversations queryable, and Zia Voice enables hands-free interactions on mobile. These features are particularly valuable in sales and support where tone and timing materially affect outcomes.