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Master Seranova AI with our step-by-step tutorial, detailed feature walkthrough, and expert tips.
Explore the key features that make Seranova AI powerful for reputation management workflows.
Seranova AI helps local businesses automate review outreach and reputation follow-up. The workflow includes bulk SMS review requests, no-response reminders, sentiment-based routing, owner alerts, Google review prompts, and AI-drafted replies. It is especially relevant for businesses where recent Google reviews affect local search trust and buyer decisions.
The provided site data lists a 14-day trial that requires a card, followed by paid plans starting at $49.99/month. Starter is $49.99/month for up to 100 SMS review requests per month, Pro is $79.99/month for up to 300 SMS review requests per month, and Business is $129.99/month for up to 500 SMS review requests per month. Enterprise is available through sales for multi-location and higher-volume teams.
No. One of Seranova AI's practical advantages is that businesses can upload customer, job, visit, or purchase data and send review requests in bulk without waiting for a live integration. The provided data says Square POS and Jobber are currently supported integrations, while ServiceTitan, Housecall Pro, and Clover are planned.
Seranova AI uses sentiment routing to separate unhappy customers from satisfied customers before pushing people toward public Google reviews. Negative or disappointed feedback can be routed privately so the owner or team has a chance to respond directly. This is useful for businesses that want review growth but do not want to blindly send every customer to a public review page.
Seranova AI appears strongest for small and growing local businesses that need repeatable SMS review outreach without a complex implementation. The standard plans cover 100, 300, and 500 SMS review requests per month, which fits many single-location or smaller multi-location operators. Larger teams, high-growth businesses, and companies that exceed 500 monthly requests should evaluate the Enterprise option.
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Tutorial updated March 2026