Seranova AI

Seranova AI is a reputation management platform for local businesses that automates Google review outreach, private sentiment routing, owner alerts, and AI-drafted replies, with a 14-day card-required trial and paid plans starting at $49.99/month for the Starter tier, as published on its site. It combines bulk SMS review requests, sentiment-based private routing, owner alerts, Google review prompts, and AI-drafted replies, with paid plans starting at $49.99/month after a 14-day card-required trial.

The platform is positioned for home services, salons, restaurants, clinics, and other location-based businesses where review volume and rating quality directly influence buyer trust. Its workflow is intentionally practical: upload customer, job, visit, or purchase data; send review outreach in bulk; remind non-responders; route unhappy responses privately; guide happy customers to Google; and draft review replies for owner approval. That makes Seranova AI most useful for operators who need consistency from their team but do not want every technician, stylist, server, or front-desk employee to remember to ask for reviews manually.

Seranova's main differentiator is that integrations are helpful but not required. The website states that users can upload exports from their current system and trigger outreach in bulk, while native integrations reduce steps over time. As of the checked site content, Square POS and Jobber are supported today, while ServiceTitan, Housecall Pro, and Clover are listed as planned integrations. That gives the product a narrower but clearer fit than broader enterprise reputation suites: it focuses on getting local review outreach running quickly, even for businesses using simple exports rather than a fully connected tech stack.

Pricing is more transparent than many early-stage reputation tools. The Starter plan is listed at $49.99/month for up to 100 SMS review requests per month, Pro is $79.99/month for up to 300 SMS review requests per month, and Business is $129.99/month for up to 500 SMS review requests per month. Business also lists AI reply drafts for all Google reviews with a 50 drafts/month limit. Enterprise is available through sales for multi-location and high-growth teams, and healthcare pricing is called out as different because of HIPAA compliance requirements and support scope.

For reputation management buyers, the strongest use case is review generation with a layer of issue recovery. Seranova does not simply send every customer to a public review page. Its sentiment routing is designed to identify unhappy customers first, alert the owner or team privately, and give the business a chance to resolve the problem before it becomes public damage. AI-drafted Google review replies are also approval-based, so the tool helps speed up response writing without automatically publishing public-facing text without human review.

The tradeoff is that Seranova AI is still a focused local-business product rather than a broad omnichannel reputation suite. Buyers needing mature native integrations across many CRMs, review sites beyond Google, advanced analytics, agency dashboards, or fully documented compliance status should validate those requirements before subscribing. For local teams that mainly need repeatable SMS outreach, private unhappy-customer routing, Google review growth, and owner-approved AI replies, Seranova AI offers a simple and comparatively affordable path.