Stay up to date with the latest Salesforce Agentforce updates, new features, and improvements. Here's what changed in 2026.
Agentforce
0, released in early 2025, introduced multi
agent orchestration, allowing multiple specialized agents to collaborate on complex cross
Agentforce Voice launched to support phone
based AI interactions with natural language understanding and real
The Agentforce Observability suite was added for performance monitoring and analytics. Salesforce also expanded channel support to include WhatsApp, Apple Messages for Business, and SMS alongside existing web chat and Slack deployments. Additional prebuilt agent types for marketing and commerce were introduced, and MuleSoft integration was deepened for broader external system connectivity.
Salesforce Agentforce is actively developing new features. Check back regularly or follow their official channels for the latest updates.
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Changelog last updated March 2026