Master Meya with our step-by-step tutorial, detailed feature walkthrough, and expert tips.
Explore the key features that make Meya powerful for customer support agents workflows.
Combine visual conversation flows with code-based components in Python or BFML for flexible conversation management that scales from simple FAQ bots to complex transactional agents.
Deploy bots across web chat, WhatsApp, Facebook Messenger, SMS, and custom channels from a single conversation definition with channel-appropriate formatting.
Connect to CRM, helpdesk, payment, and custom systems so bots can take real actions like processing orders, updating accounts, creating support tickets, and triggering workflows.
Seamless escalation to human agents with full conversation context, sentiment detection, and configurable routing rules for complex or sensitive customer interactions.
Support for OpenAI and Anthropic models for generative responses with RAG capabilities, enabling AI-powered answers grounded in company documentation and knowledge bases.
Full web-based IDE with flow editor, code editor, test chat, live debugger, and conversation visualizer plus local development mode with hot reloading for rapid iteration.
Now that you know how to use Meya, it's time to put this knowledge into practice.
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Follow our tutorial and master this powerful customer support agents tool in minutes.
Tutorial updated March 2026