Developer-focused conversational AI platform for building sophisticated customer support chatbots with hybrid visual/code flow builders, omnichannel deployment, and deep system integrations.
Build sophisticated customer support chatbots with code-level customization — handles complex conversations with smart routing between AI and human agents.
Meya is a conversational AI platform designed for building sophisticated customer support chatbots and virtual agents that handle complex, multi-turn conversations with contextual understanding. Unlike simpler chatbot builders that rely on decision trees, Meya combines natural language understanding with programmable conversation flows, giving developers the flexibility to create highly customized conversational experiences.
The platform uses a hybrid approach to conversation management. A visual flow editor handles overall conversation structure, while code-based components in Python or BFML (Meya's Bot Flow Markup Language) handle complex logic, API integrations, and custom processing. This dual approach makes Meya accessible for simpler flows while giving developers full control for advanced implementations.
Meya's integration architecture supports connections to CRM systems, helpdesk platforms, payment processors, and custom APIs, allowing bots to take real actions — not just answer questions. Agents can look up order status, process returns, update account information, and escalate to human agents with full conversation context. The platform supports omnichannel deployment across web chat, WhatsApp, Facebook Messenger, SMS, and custom channels.
The platform includes built-in NLU capabilities for intent classification and entity extraction, plus integrations with external NLU services like Dialogflow. For LLM-powered conversations, Meya supports OpenAI and Anthropic models, enabling generative AI responses grounded in company knowledge bases through its MeyaGPT feature.
Meya's Bot Studio provides a full web-based IDE with a flow and code editor, test chat, live debugger, and conversation visualizer. The local development mode supports hot reloading for rapid iteration. Analytics integrations and log retention (7-30 days depending on plan) provide visibility into bot performance.
Meya differentiates through its developer-first approach. While many platforms sacrifice power for simplicity, Meya provides code-level access needed to build truly custom conversational agents while maintaining a visual interface for prototyping and non-technical team members.
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Combine visual conversation flows with code-based components in Python or BFML for flexible conversation management that scales from simple FAQ bots to complex transactional agents.
Deploy bots across web chat, WhatsApp, Facebook Messenger, SMS, and custom channels from a single conversation definition with channel-appropriate formatting.
Connect to CRM, helpdesk, payment, and custom systems so bots can take real actions like processing orders, updating accounts, creating support tickets, and triggering workflows.
Seamless escalation to human agents with full conversation context, sentiment detection, and configurable routing rules for complex or sensitive customer interactions.
Support for OpenAI and Anthropic models for generative responses with RAG capabilities, enabling AI-powered answers grounded in company documentation and knowledge bases.
Full web-based IDE with flow editor, code editor, test chat, live debugger, and conversation visualizer plus local development mode with hot reloading for rapid iteration.
$99.00/month
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$999.00/month
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$3000.00/month
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