Knowledge Management🟢No Code

Glean

Name: Glean
Brand: Glean

Enterprise Work AI platform: a permissions-aware search index across 100+ SaaS apps, an Assistant that answers questions over company knowledge, plus an Agent Builder for no-code horizontal AI agents.

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In Plain English

Overview

Glean is the most established enterprise 'Work AI' platform. It connects to 100+ SaaS apps and data sources — Google Workspace, Microsoft 365, Slack, Confluence, Jira, Notion, Salesforce, Zendesk, GitHub, Box, Dropbox, ServiceNow, custom systems — and builds a permissions-aware knowledge graph and search index over the entire company's content. Every result respects the original ACLs of the source system, which is the feature that makes enterprise IT actually willing to deploy it. On top of the search layer, Glean Assistant is a chat experience over company knowledge with citations and follow-up reasoning, and Glean Agents is a no-code / low-code builder for horizontal agents (sales reps, IT helpdesk, recruiter, marketing) that combine retrieval with tool actions in connected apps. Glean publishes a marketplace of pre-built agents, integrates with all major LLMs (customers choose the model), and ships analytics for measuring adoption and time saved. Pricing is sold direct via sales (no published per-seat price for the Enterprise tier on the public site), with a separate Glean for Startups program offering discounted access — exact dollar amounts for the Enterprise and Startup plans are not published on the static homepage and should be confirmed with Glean sales.

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Using with OpenClaw

▼

Integrate Glean through enterprise APIs and authentication. May require custom skill development for OpenClaw.

Use Case Example:

Connect OpenClaw to Glean for enterprise workflow automation, respecting security and compliance requirements.

Learn about OpenClaw →

🎨

Vibe Coding Friendly?

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Difficulty:advanced

Not Recommended

Enterprise tool requiring significant setup, authentication, and domain expertise.

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Editorial Review

**Best enterprise knowledge platform for large organizations.** Glean's 150+ app integrations and AI-powered unified search eliminate information silos that plague enterprise environments. **Strengths:** Sophisticated permission handling, expert discovery, real-time knowledge graph updates, proven 20-40% time savings on information discovery. **Limitations:** High implementation costs, requires 3-6 month deployment, effectiveness depends on data governance maturity. **Bottom line:** Essential for Fortune 500 knowledge management; smaller organizations should consider simpler alternatives like Notion AI or Microsoft Viva.

Key Features

Enterprise search across workplace apps+

Enterprise search across workplace apps, documents, conversations, and knowledge bases

AI assistant for asking questions against company knowledge +

AI assistant for asking questions against company knowledge with permission-aware retrieval

Agent and workflow capabilities for automating knowledge-hea+

Agent and workflow capabilities for automating knowledge-heavy internal tasks

Connectors for common SaaS systems and enterprise content re+

Connectors for common SaaS systems and enterprise content repositories

Admin+

Admin, security, governance, and analytics controls for larger organizations

Personalized answers based on role+

Personalized answers based on role, permissions, and organizational context

Pricing Plans

Glean for Startups

Discounted bundle for eligible early-stage companies

Enterprise

Custom (sales-led)

See Full Pricing →Free vs Paid →Is it worth it? →

Ready to get started with Glean?

View Pricing Options →

Getting Started with Glean

1**Assess organizational readiness**: Evaluate if you have 500+ employees, 10+ enterprise systems, and dedicated IT resources for 3-6 month implementation
2**Request enterprise demo**: Contact Glean sales for customized demonstration using your actual enterprise applications and data structure
3**Conduct data governance audit**: Review information architecture, access controls, and data quality across systems before implementation planning
4**Identify pilot departments**: Select 50-100 users from knowledge-intensive teams (legal, consulting, R&D) for initial deployment and feedback
5**Plan change management**: Develop user training, adoption incentives, and success metrics before full organizational rollout

Ready to start? Try Glean →

Best Use Cases

🎯

Internal AI search and assistant deployments for 500+ employee companies

⚡

Cross-functional knowledge questions (engineering, sales, HR, legal) on company data

🔧

Horizontal agents (IT helpdesk, recruiter, sales rep) with safe access to ACL'd content

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Replacing siloed search tools across Slack, Drive, Confluence, and Notion

Integration Ecosystem

12 integrations

Glean works with these platforms and services:

🧠 LLM Providers

OpenAI

☁️ Cloud Platforms

AWSGCPAzure

💬 Communication

SlackTeamsEmail

📇 CRM

Salesforce

🔐 Auth & Identity

Okta

🔗 Other

GitHubNotionJira

View full Integration Matrix →

Limitations & What It Can't Do

We believe in transparent reviews. Here's what Glean doesn't handle well:

⚠Custom pricing and implementation effort make it overkill for small teams.
⚠Value depends on connector coverage, source quality, permissions hygiene, and rollout discipline.
⚠Needs governance so employees trust answers and know when to verify source documents.

Pros & Cons

✓ Pros

✓Permissions-aware index across 100+ SaaS connectors is the cleanest ACL-respecting implementation in enterprise Work AI
✓BYO-LLM model layer avoids vendor lock-in and lets security pick the model and region
✓Pre-built agent marketplace plus no-code Agent Builder lets IT roll out common workflows without writing code

✗ Cons

✗Sales-led pricing with no public per-seat list price slows budget approvals (this entry needs manual pricing verification)
✗Deployment is real work — connector configuration, ACL validation, and rollout commonly take weeks
✗No first-party MCP server; MCP-style tool integrations require custom adapters built over the Glean API

Frequently Asked Questions

How does Glean handle security and access permissions across multiple enterprise systems?+

Glean enforces permission-aware retrieval by inheriting the access control lists (ACLs) from each connected system in real time, so users only ever see content they're already authorized to access in the source application. The platform is SOC 2 Type II certified, GDPR and HIPAA compliant, and operates under a zero-data-retention agreement with its LLM providers, meaning your prompts and documents are never used for model training. Implementation requires a comprehensive security review and permissions mapping, which can surface inconsistencies in existing access policies that may need cleanup. For highly regulated industries, Glean also offers options for private deployments and customer-managed encryption keys.

What's involved in implementing Glean across a large enterprise?+

A typical Glean rollout takes 3-6 months and involves connecting to 10-30+ source systems, configuring permissions, training users, and tuning ranking based on organizational usage patterns. Glean assigns a dedicated customer success engineer, and most deployments require an internal project owner plus IT and security stakeholders. Crawling and indexing happens incrementally — search is usable within weeks, but full agent and assistant value typically arrives once 80%+ of high-value sources are connected. Organizations with executive sponsorship and clear change-management plans see significantly faster time-to-value.

How is Glean priced, and what does it actually cost?+

Glean uses enterprise-only contract pricing with no public tiers or free trial, and pricing is typically structured per user per month with minimum seat commitments. Industry reporting and customer disclosures put list pricing roughly in the $40-50 per user per month range at scale, though discounts apply for larger commitments. On top of licensing, customers should budget for implementation services, ongoing tuning, and source-system connector overhead — total first-year cost for a 1,000-seat deployment commonly lands in the $500K-$1M range. Glean does not currently offer a self-serve or SMB-tier option.

How does Glean compare to Microsoft Copilot for Microsoft 365?+

Microsoft Copilot is the strongest option if your stack is almost entirely Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) because it's deeply embedded in those applications and bundled with existing Microsoft licensing. Glean is the better choice when knowledge is spread across heterogeneous SaaS — Slack, Salesforce, Jira, Confluence, Notion, Zendesk, GitHub, and others — because it offers 100+ native connectors and a single search surface across all of them. Glean also has a more mature agent-building framework and a vendor-neutral LLM stack, while Copilot is tied to OpenAI models running in Azure.

What kind of agents can companies build on Glean, and do they require engineering resources?+

Glean Agents supports both no-code workflows (built in a visual canvas) and code-based agents using Glean's SDK and API, covering use cases like sales account research, IT ticket triage, customer support drafting, code review, onboarding assistants, and HR policy Q&A. Non-engineers can build useful agents without writing code, but achieving production-quality reliability typically benefits from prompt engineering and workflow design expertise. Glean ships with a library of pre-built agent templates, and customers like Reddit and Duolingo have publicly described deploying dozens of internal agents within months of go-live.

🔒 Security & Compliance

🛡️ SOC2 Compliant

✅

SOC2

Yes

✅

GDPR

Yes

—

HIPAA

Unknown

✅

SSO

Yes

❌

Self-Hosted

❌

On-Prem

✅

RBAC

Yes

✅

Audit Log

Yes

✅

API Key Auth

Yes

❌

Open Source

✅

Encryption at Rest

Yes

✅

Encryption in Transit

Yes

Data Retention: configurable

Data Residency: US

📋 Privacy Policy →🛡️ Security Page →

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What's New in 2026

Through 2025 and into 2026, Glean has expanded its Agents product with a no-code agent builder, a marketplace of pre-built agent templates, and deeper SDK/API support for embedding Glean into custom applications. The company has continued growing its connector library past 100+ native integrations, added vendor-neutral LLM routing across OpenAI, Anthropic, and Google models, and reported a $4.6B valuation following its 2024 funding round, with continued enterprise customer expansion into 2026.

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User Reviews

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Quick Info

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More about Glean

Pricing Review Alternatives Free vs Paid Pros & Cons Worth It?Tutorial

Overview

Editorial Review

Key Features

Enterprise search across workplace apps+

Enterprise search across workplace apps, documents, conversations, and knowledge bases

AI assistant for asking questions against company knowledge +

AI assistant for asking questions against company knowledge with permission-aware retrieval

Agent and workflow capabilities for automating knowledge-hea+

Agent and workflow capabilities for automating knowledge-heavy internal tasks

Connectors for common SaaS systems and enterprise content re+

Connectors for common SaaS systems and enterprise content repositories

Admin+

Admin, security, governance, and analytics controls for larger organizations

Personalized answers based on role+

Personalized answers based on role, permissions, and organizational context

Getting Started with Glean

1**Assess organizational readiness**: Evaluate if you have 500+ employees, 10+ enterprise systems, and dedicated IT resources for 3-6 month implementation

2**Request enterprise demo**: Contact Glean sales for customized demonstration using your actual enterprise applications and data structure

3**Conduct data governance audit**: Review information architecture, access controls, and data quality across systems before implementation planning

4**Identify pilot departments**: Select 50-100 users from knowledge-intensive teams (legal, consulting, R&D) for initial deployment and feedback

5**Plan change management**: Develop user training, adoption incentives, and success metrics before full organizational rollout

Best Use Cases

🎯

Internal AI search and assistant deployments for 500+ employee companies

⚡

Cross-functional knowledge questions (engineering, sales, HR, legal) on company data

🔧

Horizontal agents (IT helpdesk, recruiter, sales rep) with safe access to ACL'd content

🚀

Replacing siloed search tools across Slack, Drive, Confluence, and Notion

Limitations & What It Can't Do

We believe in transparent reviews. Here's what Glean doesn't handle well:

⚠Custom pricing and implementation effort make it overkill for small teams.

⚠Value depends on connector coverage, source quality, permissions hygiene, and rollout discipline.

⚠Needs governance so employees trust answers and know when to verify source documents.

Pros & Cons

✓ Pros

✓Permissions-aware index across 100+ SaaS connectors is the cleanest ACL-respecting implementation in enterprise Work AI
✓BYO-LLM model layer avoids vendor lock-in and lets security pick the model and region
✓Pre-built agent marketplace plus no-code Agent Builder lets IT roll out common workflows without writing code

✗ Cons

✗Sales-led pricing with no public per-seat list price slows budget approvals (this entry needs manual pricing verification)
✗Deployment is real work — connector configuration, ACL validation, and rollout commonly take weeks
✗No first-party MCP server; MCP-style tool integrations require custom adapters built over the Glean API

Frequently Asked Questions

How does Glean handle security and access permissions across multiple enterprise systems?+

What's involved in implementing Glean across a large enterprise?+

How is Glean priced, and what does it actually cost?+

How does Glean compare to Microsoft Copilot for Microsoft 365?+

What kind of agents can companies build on Glean, and do they require engineering resources?+

What's New in 2026