BoldDesk Pricing & Plans 2026

Name: BoldDesk
Brand: BoldDesk
Price: 99 USD
Availability: InStock

Complete pricing guide for BoldDesk. Compare all plans, analyze costs, and find the perfect tier for your needs.

Not sure if free is enough? See our Free vs Paid comparison →
Still deciding? Read our full verdict on whether BoldDesk is worth it →

💎4 Paid Plans

⚡No Setup Fees

Choose Your Plan

Growing Teams (5 agents)

$99.00/month

month

5 agents, 500 AI credits/month

✓5 support agents
✓500 AI credits/month
✓Full platform — ticketing, live chat, AI agents, copilot
✓Omnichannel inbox (email, WhatsApp, Facebook, Instagram, Telegram, SMS)
✓Knowledge base with AI suggestions
✓Workflow automation and SLA management
✓Custom dashboards and reporting
✓SSO/SAML, RBAC, audit logs
✓Free migration and onboarding

Start Free Trial →

Growing Teams (25 agents)

$349.00/month

month

25 agents, 1,500 AI credits/month

✓25 support agents
✓1,500 AI credits/month
✓All platform features included
✓Same feature set as 5-agent plan

Start Free Trial →

Scaling Teams (200 agents)

$1998.00/month

month

200 agents, 4,000 AI credits/month

✓200 support agents
✓4,000 AI credits/month
✓All platform features
✓Advanced automation
✓Priority support

Start Free Trial →

Large Teams (600+ agents)

$5999.00/month

month

600+ agents, 8,000+ AI credits/month

✓600+ support agents
✓8,000+ AI credits/month
✓Enterprise features
✓Dedicated support
✓Custom onboarding
✓Volume discounts available

Start Free Trial →

Pricing sourced from BoldDesk · Last verified March 2026

Feature Comparison

Features	Growing Teams (5 agents)	Growing Teams (25 agents)	Scaling Teams (200 agents)	Large Teams (600+ agents)
5 support agents	✓	✓	✓	✓
500 AI credits/month	✓	✓	✓	✓
Full platform — ticketing, live chat, AI agents, copilot	✓	✓	✓	✓
Omnichannel inbox (email, WhatsApp, Facebook, Instagram, Telegram, SMS)	✓	✓	✓	✓
Knowledge base with AI suggestions	✓	✓	✓	✓
Workflow automation and SLA management	✓	✓	✓	✓
Custom dashboards and reporting	✓	✓	✓	✓
SSO/SAML, RBAC, audit logs	✓	✓	✓	✓
Free migration and onboarding	✓	✓	✓	✓
25 support agents	—	✓	✓	✓
1,500 AI credits/month	—	✓	✓	✓
All platform features included	—	✓	✓	✓
Same feature set as 5-agent plan	—	✓	✓	✓
200 support agents	—	—	✓	✓
4,000 AI credits/month	—	—	✓	✓
All platform features	—	—	✓	✓
Advanced automation	—	—	✓	✓
Priority support	—	—	✓	✓
600+ support agents	—	—	—	✓
8,000+ AI credits/month	—	—	—	✓
Enterprise features	—	—	—	✓
Dedicated support	—	—	—	✓
Custom onboarding	—	—	—	✓
Volume discounts available	—	—	—	✓

Is BoldDesk Worth It?

✅ Why Choose BoldDesk

• No feature paywalls — every plan includes ticketing, live chat, AI agents, copilot, automation, knowledge base, and reporting regardless of agent count
• Dual AI approach with customer-facing AI agents for deflection and an AI copilot for human agent assistance provides layered automation
• True omnichannel inbox covering email, WhatsApp, Facebook, Instagram, Telegram, SMS, and voice with unified conversation history
• Enterprise-grade security (SOC 2 Type II, HIPAA compliance, SSO/SAML, audit logs) available on all plans, not gated behind enterprise tiers
• Free migration assistance and professional onboarding included, reducing the cost and risk of switching from existing helpdesk platforms
• Transparent per-agent pricing with 20% annual discount — no hidden per-ticket fees, overage charges, or feature unlock costs

⚠️ Consider This

• Credit-based AI pricing requires monitoring — teams with high AI usage may exhaust monthly credits and need to purchase additional credits or reduce AI reliance
• Starting at $99/month for just 5 agents is significantly more expensive per-seat than basic helpdesk tools like Freshdesk or Zoho Desk's entry tiers
• Relatively newer platform compared to established players like Zendesk and Freshdesk, resulting in a smaller third-party integration ecosystem
• Per-agent cost doesn't decrease proportionally at scale — 100 agents at $999/month ($9.99/agent) vs. 5 agents at $99/month ($19.80/agent) shows limited volume savings

What Users Say About BoldDesk

👍 What Users Love

✓No feature paywalls — every plan includes ticketing, live chat, AI agents, copilot, automation, knowledge base, and reporting regardless of agent count
✓Dual AI approach with customer-facing AI agents for deflection and an AI copilot for human agent assistance provides layered automation
✓True omnichannel inbox covering email, WhatsApp, Facebook, Instagram, Telegram, SMS, and voice with unified conversation history
✓Enterprise-grade security (SOC 2 Type II, HIPAA compliance, SSO/SAML, audit logs) available on all plans, not gated behind enterprise tiers
✓Free migration assistance and professional onboarding included, reducing the cost and risk of switching from existing helpdesk platforms
✓Transparent per-agent pricing with 20% annual discount — no hidden per-ticket fees, overage charges, or feature unlock costs

👎 Common Concerns

⚠Credit-based AI pricing requires monitoring — teams with high AI usage may exhaust monthly credits and need to purchase additional credits or reduce AI reliance
⚠Starting at $99/month for just 5 agents is significantly more expensive per-seat than basic helpdesk tools like Freshdesk or Zoho Desk's entry tiers
⚠Relatively newer platform compared to established players like Zendesk and Freshdesk, resulting in a smaller third-party integration ecosystem
⚠Per-agent cost doesn't decrease proportionally at scale — 100 agents at $999/month ($9.99/agent) vs. 5 agents at $99/month ($19.80/agent) shows limited volume savings

Pricing FAQ

Does BoldDesk have a free trial?

BoldDesk pricing information suggests they may offer trial options. Check their official website for current trial offerings.

What payment methods does BoldDesk accept?

BoldDesk typically accepts major credit cards and may offer additional payment options for enterprise customers. Contact their sales team for specific payment arrangements.

Can I cancel my BoldDesk subscription anytime?

Most SaaS platforms like BoldDesk allow you to cancel your subscription at any time. Check their terms of service for specific cancellation policies.

Is there a discount for annual billing?

Many platforms offer discounts for annual billing. Contact BoldDesk's sales team to inquire about annual pricing discounts.

Do you offer enterprise pricing for BoldDesk?

BoldDesk may offer enterprise pricing for larger organizations. Contact their sales team for custom enterprise pricing.

Ready to Get Started?

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Compare BoldDesk Pricing with Alternatives

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Freshdesk Pricing

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Intercom Pricing

Customer messaging platform that combines live chat, help desk, and marketing automation to improve customer experience and support efficiency.

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Choose Your Plan

Growing Teams (5 agents)

$99.00/month

month

5 agents, 500 AI credits/month

✓5 support agents
✓500 AI credits/month
✓Full platform — ticketing, live chat, AI agents, copilot
✓Omnichannel inbox (email, WhatsApp, Facebook, Instagram, Telegram, SMS)
✓Knowledge base with AI suggestions
✓Workflow automation and SLA management
✓Custom dashboards and reporting
✓SSO/SAML, RBAC, audit logs
✓Free migration and onboarding

Start Free Trial →

Growing Teams (25 agents)

$349.00/month

month

25 agents, 1,500 AI credits/month

✓25 support agents
✓1,500 AI credits/month
✓All platform features included
✓Same feature set as 5-agent plan

Start Free Trial →

Scaling Teams (200 agents)

$1998.00/month

month

200 agents, 4,000 AI credits/month

✓200 support agents
✓4,000 AI credits/month
✓All platform features
✓Advanced automation
✓Priority support

Start Free Trial →

Large Teams (600+ agents)

$5999.00/month

month

600+ agents, 8,000+ AI credits/month

✓600+ support agents
✓8,000+ AI credits/month
✓Enterprise features
✓Dedicated support
✓Custom onboarding
✓Volume discounts available

Start Free Trial →

Pricing sourced from BoldDesk · Last verified March 2026

Feature Comparison

Features	Growing Teams (5 agents)	Growing Teams (25 agents)	Scaling Teams (200 agents)	Large Teams (600+ agents)
5 support agents	✓	✓	✓	✓
500 AI credits/month	✓	✓	✓	✓
Full platform — ticketing, live chat, AI agents, copilot	✓	✓	✓	✓
Omnichannel inbox (email, WhatsApp, Facebook, Instagram, Telegram, SMS)	✓	✓	✓	✓
Knowledge base with AI suggestions	✓	✓	✓	✓
Workflow automation and SLA management	✓	✓	✓	✓
Custom dashboards and reporting	✓	✓	✓	✓
SSO/SAML, RBAC, audit logs	✓	✓	✓	✓
Free migration and onboarding	✓	✓	✓	✓
25 support agents	—	✓	✓	✓
1,500 AI credits/month	—	✓	✓	✓
All platform features included	—	✓	✓	✓
Same feature set as 5-agent plan	—	✓	✓	✓
200 support agents	—	—	✓	✓
4,000 AI credits/month	—	—	✓	✓
All platform features	—	—	✓	✓
Advanced automation	—	—	✓	✓
Priority support	—	—	✓	✓
600+ support agents	—	—	—	✓
8,000+ AI credits/month	—	—	—	✓
Enterprise features	—	—	—	✓
Dedicated support	—	—	—	✓
Custom onboarding	—	—	—	✓
Volume discounts available	—	—	—	✓

Is BoldDesk Worth It?

✅ Why Choose BoldDesk

• No feature paywalls — every plan includes ticketing, live chat, AI agents, copilot, automation, knowledge base, and reporting regardless of agent count
• Dual AI approach with customer-facing AI agents for deflection and an AI copilot for human agent assistance provides layered automation
• True omnichannel inbox covering email, WhatsApp, Facebook, Instagram, Telegram, SMS, and voice with unified conversation history
• Enterprise-grade security (SOC 2 Type II, HIPAA compliance, SSO/SAML, audit logs) available on all plans, not gated behind enterprise tiers
• Free migration assistance and professional onboarding included, reducing the cost and risk of switching from existing helpdesk platforms
• Transparent per-agent pricing with 20% annual discount — no hidden per-ticket fees, overage charges, or feature unlock costs

⚠️ Consider This

• Credit-based AI pricing requires monitoring — teams with high AI usage may exhaust monthly credits and need to purchase additional credits or reduce AI reliance
• Starting at $99/month for just 5 agents is significantly more expensive per-seat than basic helpdesk tools like Freshdesk or Zoho Desk's entry tiers
• Relatively newer platform compared to established players like Zendesk and Freshdesk, resulting in a smaller third-party integration ecosystem
• Per-agent cost doesn't decrease proportionally at scale — 100 agents at $999/month ($9.99/agent) vs. 5 agents at $99/month ($19.80/agent) shows limited volume savings

What Users Say About BoldDesk

👍 What Users Love

✓No feature paywalls — every plan includes ticketing, live chat, AI agents, copilot, automation, knowledge base, and reporting regardless of agent count
✓Dual AI approach with customer-facing AI agents for deflection and an AI copilot for human agent assistance provides layered automation
✓True omnichannel inbox covering email, WhatsApp, Facebook, Instagram, Telegram, SMS, and voice with unified conversation history
✓Enterprise-grade security (SOC 2 Type II, HIPAA compliance, SSO/SAML, audit logs) available on all plans, not gated behind enterprise tiers
✓Free migration assistance and professional onboarding included, reducing the cost and risk of switching from existing helpdesk platforms
✓Transparent per-agent pricing with 20% annual discount — no hidden per-ticket fees, overage charges, or feature unlock costs

👎 Common Concerns

⚠Credit-based AI pricing requires monitoring — teams with high AI usage may exhaust monthly credits and need to purchase additional credits or reduce AI reliance
⚠Starting at $99/month for just 5 agents is significantly more expensive per-seat than basic helpdesk tools like Freshdesk or Zoho Desk's entry tiers
⚠Relatively newer platform compared to established players like Zendesk and Freshdesk, resulting in a smaller third-party integration ecosystem
⚠Per-agent cost doesn't decrease proportionally at scale — 100 agents at $999/month ($9.99/agent) vs. 5 agents at $99/month ($19.80/agent) shows limited volume savings

Pricing FAQ

Does BoldDesk have a free trial?

BoldDesk pricing information suggests they may offer trial options. Check their official website for current trial offerings.

What payment methods does BoldDesk accept?

BoldDesk typically accepts major credit cards and may offer additional payment options for enterprise customers. Contact their sales team for specific payment arrangements.

Can I cancel my BoldDesk subscription anytime?

Most SaaS platforms like BoldDesk allow you to cancel your subscription at any time. Check their terms of service for specific cancellation policies.

Is there a discount for annual billing?

Many platforms offer discounts for annual billing. Contact BoldDesk's sales team to inquire about annual pricing discounts.

Do you offer enterprise pricing for BoldDesk?

BoldDesk may offer enterprise pricing for larger organizations. Contact their sales team for custom enterprise pricing.