Stay up to date with the latest BoldDesk updates, new features, and improvements. Here's what changed in 2026.
BoldDesk's 2025
2026 roadmap centers on its three
pillar AI suite — AI Agents (autonomous ticket resolution), AI Copilot (agent assistance), and AI Actions (AI
The company has added an AI ROI Calculator on their site, expanded omnichannel coverage to include Telegram and voice, and launched a free
migration program offering BoldDesk free until the end of your existing Zendesk or Freshdesk contract.
BoldDesk is actively developing new features. Check back regularly or follow their official channels for the latest updates.
Follow their release notes for instant updates
Test the latest updates in your workflow
Help shape future development with your input
Try out all the new features and improvements that make BoldDesk even more powerful.
Changelog last updated March 2026