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✓ Free plan available
Aisera is a generative AI-native enterprise platform that uses autonomous AI agents to resolve issues without human intervention. Unlike traditional ITSM tools like ServiceNow or BMC that require manual workflow configuration and human processing, Aisera's agents autonomously analyze requests, determine resolution paths, and execute multi-step actions. The platform achieves 70% auto-resolution rates compared to the industry average of 20-30% for rule-based automation.
Initial deployment with pre-built agents for common IT use cases like password resets and software provisioning can deliver results within 2-4 weeks. Full enterprise deployment across multiple departments with custom agents and workflow orchestration typically takes 4-12 weeks depending on complexity and number of integrations required.
Yes. Aisera provides compliance frameworks for HIPAA (healthcare), SOX and PCI-DSS (finance), and FedRAMP (government). The TRAPS governance framework ensures every AI action is auditable, and role-based access controls restrict data visibility based on user permissions.
Yes. Agent Composer allows users to create custom AI agents using natural language instructions without any coding. The platform provides pre-built templates, a visual workflow builder, and Prompt Studio for refining AI responses. Pro-code development tools are also available on the Enterprise tier for advanced customization.
Case studies from major deployments show 70% ticket auto-resolution rates (vs 20-30% industry average), 60-72% productivity improvements at BDO Canada, 24,000+ saved user hours at NJ Transit, and $1.2M+ annual cost reduction at LifeScan. ROI varies based on organization size, current ticket volume, and automation scope.
Aisera Unify is an open standards backbone that connects disparate AI agents, applications, and tools using A2A (Agent-to-Agent), MCP (Model Context Protocol), and AGNTCY protocols. This enables cross-platform orchestration where agents from different vendors can communicate and collaborate without custom integration work.
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