Pylon vs Sellio
Detailed side-by-side comparison to help you choose the right tool
Pylon
🟢No CodeCustomer Support
Modern AI-powered customer support platform for B2B companies that meets customers where they already work — Slack, Microsoft Teams, email, and chat.
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Starting Price
$59/seat/monthSellio
Customer Support
A customer-support workspace combining a shared inbox, website chat, knowledge-grounded AI agents, automations, ticketing, analytics, and human handoff.
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Starting Price
Free is $0. Annual-billing rates listed are Mini $36/month, Essentials $76/month, and Plus $236/month; Enterprise is custom. AI top-ups cost $5–$250/month, and prices exclude VAT.Feature Comparison
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Pylon - Pros & Cons
Pros
- ✓Slack Connect support is best-in-class — customers stay where they are
- ✓Pricing is transparent and competitive against Zendesk/Intercom
- ✓AI drafts are grounded in your own knowledge base, not the open web
- ✓Fast time-to-value — most teams onboard in days, not weeks
- ✓Excellent integrations with Salesforce, HubSpot, Jira, and Linear
Cons
- ✗Less polished consumer/B2C support workflows than legacy incumbents
- ✗Newer voice/phone support — not a fit for high-volume call centers
- ✗Per-seat pricing can add up for very large support organizations
- ✗Some reporting features lag the depth of Zendesk Explore
Sellio - Pros & Cons
Pros
- ✓Free plan includes two seats and core chat functionality
- ✓Public plan limits clarify seats, agents, channels, and AI usage
- ✓Human handoff and knowledge grounding support controlled automation
- ✓Integrated ticketing, analytics, and voice are available as teams grow
Cons
- ✗Displayed paid prices require annual billing
- ✗AI credit top-ups can make high-volume costs variable
- ✗Mini has limited channels and automations
- ✗Answer quality depends on current, unambiguous knowledge-base content
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