Modern AI-powered customer support platform for B2B companies that meets customers where they already work — Slack, Microsoft Teams, email, and chat.
Modern AI-powered customer support platform for B2B companies that meets customers where they already work — Slack, Microsoft Teams, email, and chat.
Pylon is a B2B customer support platform designed for the modern company that supports customers in shared Slack and Microsoft Teams channels alongside traditional email and in-app chat. Instead of forcing customers into a vendor portal, Pylon turns the conversation channels they already use into a unified ticketing system, with full case management, SLAs, macros, knowledge base, AI triage, and reporting.
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