LiveChat vs Sellio
Detailed side-by-side comparison to help you choose the right tool
LiveChat
🟢No CodeCustomer Support
LiveChat: Real-time customer messaging platform that enables instant support and sales conversations through website chat widgets and mobile apps.
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Starting Price
$0 for 14 daysSellio
Customer Support
A customer-support workspace combining a shared inbox, website chat, knowledge-grounded AI agents, automations, ticketing, analytics, and human handoff.
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Starting Price
Free is $0. Annual-billing rates listed are Mini $36/month, Essentials $76/month, and Plus $236/month; Enterprise is custom. AI top-ups cost $5–$250/month, and prices exclude VAT.Feature Comparison
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LiveChat - Pros & Cons
Pros
- ✓Published pricing is transparent for the main self-serve plans, starting at $19/month billed annually and $24/month billed monthly.
- ✓LiveChat reports adoption by 35,000+ companies, which is useful validation for buyers who want a mature live chat vendor.
- ✓The marketplace includes 200+ integrations, with visible integrations for Shopify, Squarespace, Mailchimp, WhatsApp, Facebook, and AgentTrainer.
- ✓The product is explicitly built for ecommerce and B2B website support, making it a strong fit for sales and support teams that need to engage active site visitors.
- ✓The website lists a 4.6 out of 5 aggregate rating from 1,675 reviews, giving teams a concrete third-party satisfaction signal.
- ✓A 14-day free trial lets teams test the widget, agent workflow, and website fit before paying.
Cons
- ✗LiveChat is primarily a real-time chat product, so teams needing a full help desk, ticketing suite, or broad service platform may need additional Text products or third-party integrations.
- ✗The Business plan reaches $59/month billed annually or $69/month billed monthly, so costs can rise quickly for teams that need higher-tier capabilities.
- ✗Enterprise pricing is not published and requires contacting sales, which adds friction for larger teams comparing vendors.
- ✗The scraped website content does not provide detailed tier-by-tier feature differences, making it harder to evaluate exactly which plan includes specific advanced capabilities.
- ✗The website positions LiveChat as only one part of the larger AI-powered Text platform, so buyers looking for a single bundled suite should confirm what is included in LiveChat alone.
Sellio - Pros & Cons
Pros
- ✓Free plan includes two seats and core chat functionality
- ✓Public plan limits clarify seats, agents, channels, and AI usage
- ✓Human handoff and knowledge grounding support controlled automation
- ✓Integrated ticketing, analytics, and voice are available as teams grow
Cons
- ✗Displayed paid prices require annual billing
- ✗AI credit top-ups can make high-volume costs variable
- ✗Mini has limited channels and automations
- ✗Answer quality depends on current, unambiguous knowledge-base content
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