No free plan. The cheapest way in is Add-on at Contact for pricing. Consider free alternatives in the customer support agents category if budget is tight.
Free plan includes: full platform access, dedicated support, custom integrations
Free plan includes: up to 50 live chat conversations/month, unlimited chat history, basic ticketing system
Free plan includes: basic features
Free plan includes: unlimited fin outcomes during trial period - no resolution limits or caps, complete feature access including advanced ai agent capabilities and automation, multi-channel support deployment across voice, chat, email, sms, social platforms
Zendesk AI Agents work within existing ticket workflows, business rules, and automation. They can access custom fields, follow established routing rules, and trigger existing macros and automations. The integration preserves your current support structure while adding AI capabilities, requiring minimal workflow changes for most implementations.
Yes, Zendesk AI Agents inherit Zendesk's enterprise features including detailed audit logs, compliance reporting, and security controls. All AI interactions are logged with full traceability, and you can configure the agents to follow specific compliance requirements like data retention policies, escalation procedures, and approval workflows.
Zendesk AI Agents are typically priced as an add-on to existing Zendesk plans, with costs based on the number of AI interactions or agent seats. While potentially more expensive than standalone solutions, the pricing includes integration benefits, enterprise features, and unified platform management that may provide better total cost of ownership for Zendesk customers.
Zendesk provides migration tools and gradual rollout options that allow you to introduce AI agents incrementally. You can start with specific ticket types or customer segments, monitor performance, and expand coverage based on results. Human agents receive training on working alongside AI, and escalation procedures ensure smooth handoffs when human expertise is needed.
See Zendesk AI Agents plans and find the right tier for your needs.
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Last verified March 2026