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A regular Zap is a deterministic, step-by-step workflow you build visually: a trigger fires and pre-defined actions run in order. Zapier Central uses an AI teammate that interprets natural-language instructions and chooses which actions to take across connected apps, with optional deterministic 'behaviors' as guardrails. Central is better for judgment-based tasks (drafting replies, categorizing, summarizing); classic Zaps are better for predictable, high-volume pipelines.
Yes. Central/Agents is built on top of Zapier's integration platform, so teammates can read and write to virtually any app that Zapier supports, including Gmail, Slack, HubSpot, Salesforce, Notion, Airtable, Google Sheets, and thousands more. Agents use the same OAuth connections you've already authorized in your Zapier account.
Yes — Zapier has been consolidating Central into the broader Zapier Agents product. Existing Central users continue to have access to their teammates and behaviors, but new development and the primary marketing are now focused on Agents. Functionality is largely equivalent, with Agents offering an expanded interface and deeper tool-use capabilities.
Central is available on a freemium model tied to your Zapier account. Free-tier users get a limited number of agent actions/tasks per month, and paid Zapier plans (Starter, Professional, Team, Company) include progressively higher task limits and access to premium apps. Each agent action typically consumes tasks from your Zapier quota.
Zapier is SOC 2 Type II certified and GDPR compliant, and Central inherits those controls. However, you should review which LLM providers process your prompts, configure field-level masking where needed, and avoid sending regulated data (PHI, PCI) unless you have the appropriate BAA or contractual coverage with Zapier for your plan.
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