Customer feedback and product management platform that helps businesses collect, prioritize, and act on customer insights and feature requests.
UserVoice is like having a product manager that listens to all your customers and helps you build exactly what they need most, turning feedback into actionable product plans.
UserVoice specializes in customer feedback management and product roadmap prioritization, helping businesses make data-driven decisions about product development based on customer input. Unlike general customer service platforms, UserVoice focuses specifically on collecting, organizing, and analyzing customer feedback to guide product strategy. The platform includes features for feedback collection, idea voting, roadmap planning, and customer communication about product updates. UserVoice's strength lies in its ability to transform scattered customer feedback into actionable product insights, helping product teams understand what features customers actually want and need. The platform serves as a bridge between customer service, product management, and customer success teams, ensuring that customer voice influences product direction. Recent updates have enhanced analytics capabilities, improved integration with development tools, and added more sophisticated feedback categorization features.
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Multiple channels for gathering customer feedback including widgets, emails, and portals
Use Case:
Systematically collect customer insights across all touchpoints
Allow customers to vote on feature requests and product ideas
Use Case:
Prioritize product development based on customer demand and interest
Visual roadmap planning with customer feedback integration
Use Case:
Plan product development with clear connection to customer needs and requests
Advanced analytics and reporting on customer feedback trends
Use Case:
Identify patterns in customer needs and measure satisfaction over time
Update customers on feature progress and product announcements
Use Case:
Keep customers informed about how their feedback influences product development
Connect with development tools like Jira, GitHub, and project management platforms
Use Case:
Sync customer feedback with development workflows and project tracking
Essential $799/mo, Pro $1,399/mo, Premium $2,299/mo
View Details →Ready to get started with UserVoice?
View Pricing Options →Product teams managing customer feedback
SaaS companies prioritizing feature development
Businesses wanting data-driven product decisions
We believe in transparent reviews. Here's what UserVoice doesn't handle well:
Primarily yes, UserVoice specializes in product feedback and feature request management rather than general customer service.
Yes, UserVoice's core strength is helping product teams prioritize development based on customer feedback and voting.
Yes, UserVoice integrates with Jira, GitHub, Slack, and other development and project management tools.
UserVoice is designed for established products with significant customer bases, which may be costly for very small teams.
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