Stay up to date with the latest Twig updates, new features, and improvements. Here's what changed in 2026.
Launched enhanced multi
step reasoning engine (Q4 2025) that chains retrieval across multiple documentation sources for complex technical tickets, improving resolution accuracy on long
Added Salesforce Service Cloud v2 integration (Q1 2026) with bi
Introduced expanded analytics API (early 2026) allowing support teams to export deflection, CSAT, and resolution
Rolled out improved self
evaluation judge model (Q1 2026) with configurable confidence thresholds, giving teams granular control over when responses are auto
Released Microsoft Teams agent
assist surface (late 2025) enabling internal support triage with AI
drafted replies surfaced inline alongside ticket context.
Twig is actively developing new features. Check back regularly or follow their official channels for the latest updates.
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Changelog last updated March 2026