Master Tidio AI Chatbot with our step-by-step tutorial, detailed feature walkthrough, and expert tips.
Create free Tidio account and install widget code on your website or use direct platform integrations (Shopify, WordPress, etc.) following the setup wizard Configure your chat widget appearance, set business hours, and customize automated greeting messages to match your brand voice and customer expectations Train Lyro AI by connecting knowledge base, uploading FAQ documents, or allowing it to crawl your website content for product information and company policies Design conversation flows using the visual builder to handle common inquiries like lead capture, appointment booking, or product recommendations with conditional logic Set up team routing rules to ensure complex conversations reach the right human agents, and test the complete customer journey from initial contact to resolution
💡 Quick Start: Follow these 1 steps in order to get up and running with Tidio AI Chatbot quickly.
Explore the key features that make Tidio AI Chatbot powerful for customer support agents workflows.
Lyro is Tidio's Claude-powered conversational AI that understands natural language, learns from your knowledge base, and resolves up to 70% of customer inquiries autonomously. It handles multi-turn conversations with context awareness, sentiment detection, and intent recognition, improving continuously based on agent corrections and conversation outcomes.
An online apparel store uses Lyro to automatically answer sizing questions, check order status via Shopify integration, process return requests, and recommend products — reducing support ticket volume by 60-80% while maintaining 24/7 availability across time zones.
A drag-and-drop no-code interface for designing conversation paths with conditional branching, variable collection, API calls, and multi-step workflows. The builder includes 35+ pre-built templates for common scenarios like lead capture, appointment booking, and product recommendations.
A B2B SaaS company builds a lead qualification flow that asks about company size, current tools, and budget, then automatically routes enterprise-fit prospects to senior sales reps while sending smaller leads to self-service demos — improving qualified pipeline by 40%.
Seamless transitions from Lyro AI to human agents with complete conversation history, customer context, and prior interactions preserved. The system automatically routes based on inquiry type, agent availability, team specialization, or explicit customer request.
A customer begins a billing inquiry with Lyro, which handles invoice lookup automatically. When requesting a refund, the conversation transfers to a billing specialist with full history attached — eliminating repetitive questions and reducing resolution time by 50%.
Aggregates conversations from live chat, email, Facebook Messenger, Instagram, and WhatsApp into a single inbox where agents and Lyro can respond consistently. Includes shared conversation context, internal notes, and performance analytics across all channels.
A direct-to-consumer brand manages all customer communications in one dashboard, with Lyro handling routine Instagram DMs and WhatsApp order questions while human agents focus on email escalations — reducing average response time from 4 hours to 15 minutes.
Native connectors for Shopify, WooCommerce, BigCommerce, and Magento provide real-time access to product catalogs, order databases, customer profiles, and inventory data. Lyro uses this data to answer product questions, track orders, process returns, and recommend complementary items.
A Shopify merchant allows Lyro to check live inventory, provide personalized size recommendations based on past purchases, apply eligible discount codes during conversations, and track order fulfillment status — increasing conversion rates by 15-25%.
Tidio's free plan includes 50 live chat conversations per month but does not include Lyro AI conversations. To activate Lyro AI, you need the separate Lyro AI add-on starting at $39/month for 50 AI conversations. Additional conversations beyond your plan limit are charged per usage, so high-traffic sites should monitor consumption carefully. Tidio reports that Lyro typically resolves up to 70% of inquiries, which helps justify the per-conversation cost for most businesses.
Yes, Tidio offers native integrations with over 120 platforms including HubSpot, Salesforce, Pipedrive, Mailchimp, and Klaviyo, plus webhook and Zapier support for custom connections. Contact data, conversation history, and lead information sync automatically between systems. E-commerce integrations with Shopify, WooCommerce, and BigCommerce are particularly deep, allowing Lyro to access real-time product catalogs and order data. Some advanced CRM configurations may require developer assistance for custom field mapping or bidirectional sync.
Lyro automatically escalates conversations to human agents when it detects low confidence, explicit requests for human help, or sentiment indicating customer frustration. The full conversation history and context transfer with the handoff, so customers never need to repeat information. Agents receive the conversation in Tidio's unified inbox alongside chats from email, Messenger, Instagram, and WhatsApp. This hybrid approach typically reduces average response times by 50% while maintaining customer satisfaction above 90% for teams using the feature properly.
Compared to the 15+ other customer support AI tools in our directory, Tidio targets small-to-midsize businesses while Intercom Fin focuses on enterprise customers. Tidio starts at $39/month for Lyro AI, whereas Intercom Fin charges $0.99 per resolved conversation on top of a Support plan starting at $29/agent/month. Tidio includes live chat, ticketing, and AI in one platform with simpler setup, while Intercom offers more advanced enterprise features like custom workflows and advanced analytics. For most SMBs and e-commerce shops, Tidio delivers 80% of the functionality at a fraction of the total cost.
Lyro uses Claude-powered language models trained on your specific knowledge base, FAQ pages, and help center content. Tidio publishes that well-documented businesses typically achieve 85-95% intent recognition accuracy, with Lyro resolving up to 70% of total customer inquiries without human intervention. Accuracy improves over time as Lyro learns from conversation patterns and agent corrections. Businesses with sparse or unstructured documentation see lower accuracy rates and should invest in knowledge base improvements before scaling AI usage.
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Tutorial updated March 2026