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Smith.ai's advanced AI Receptionist answers every incoming call using sophisticated natural language processing trained specifically for professional communications. For routine inquiries like appointment scheduling, lead qualification, or information requests, the AI handles the complete interaction autonomously. When calls involve complex legal matters, sensitive medical discussions, technical troubleshooting, or high-value sales conversations requiring human judgment, the AI seamlessly transfers the caller to trained specialists within 3-5 seconds while preserving conversation context.
Professional services including law firms (personal injury, family law, estate planning), medical and dental practices, accounting and consulting firms, IT service providers, HVAC and home service companies, and real estate agencies achieve the greatest value. The platform includes industry-specific conversation playbooks, compliance features for regulated sectors, and specialized workflows refined through processing over 20 million professional service calls across these verticals.
Smith.ai offers flexible pricing for varying needs: self-service AI-only plans from $95/month (≈60 calls) to $800/month (≈500 calls) for businesses wanting automation without human backup. Annual hybrid plans start at $500/month (≈300 calls) including AI + human agents, dedicated support, and custom integrations. Enterprise solutions begin at $2,000/month for high-volume operations requiring unlimited customization and dedicated account management.
Smith.ai provides 7,000+ native integrations including major CRM platforms (Salesforce, HubSpot, Pipedrive), legal practice management systems (Clio, MyCase, Rocket Matter), medical EMR solutions (SimplePractice, TherapyNotes, Practice Fusion), calendar systems (Calendly, Acuity), and service business tools (HouseCall Pro, Service Titan). Custom integrations are available through their REST API for unique business requirements and enterprise applications.
Smith.ai maintains enterprise-grade security including SOC 2 Type II compliance with annual audits, GDPR and CCPA adherence for data protection, and optional HIPAA compliance for healthcare providers. All communications use end-to-end encryption, the platform includes role-based access controls and multi-factor authentication, and AWS infrastructure provides 99.9% uptime with disaster recovery capabilities. Configurable data retention policies ensure appropriate information lifecycle management for regulated industries.
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Last verified March 2026