No free plan. The cheapest way in is ITSM Base at Contact for pricing. Consider free alternatives in the agent category if budget is tight.
Virtual Agent is a chatbot for guided conversations. AI Agents are autonomous — they can independently diagnose issues, take actions, and resolve problems without following predefined conversation trees.
Yes, through Integration Hub with 900+ pre-built connectors. Agents can interact with external systems like Active Directory, AWS, Azure, Jira, and more.
Admins configure what agents can do independently vs. what needs human approval. Low-risk actions (password resets) can be fully autonomous, while high-impact changes require approval.
No. ServiceNow provides pre-trained domain models. Custom training is available for organizations wanting agents specialized to their specific environment and processes.
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Last verified March 2026