Stay free if you only need unlimited ai agents and workflows and advanced analytics and insights. Upgrade if you need advanced ai agents across it/hr/customer service and custom workflow automation. Most solo builders can start free.
Why it matters: Requires existing ServiceNow platform investment ($12,000+ annually minimum)
Available from: ITSM Base ($1200/year)
Why it matters: Complex implementation requiring ServiceNow expertise and training
Available from: ITSM Base ($1200/year)
Why it matters: Expensive compared to standalone AI agent solutions
Available from: ITSM Base ($1200/year)
Why it matters: Locked into ServiceNow ecosystem for agent functionality
Available from: ITSM Base ($1200/year)
The free plan covers basic agent needs. For professional use with advanced features and higher limits, consider upgrading to a paid plan.
Check the comparison above for the most affordable paid tier that includes premium features beyond the free plan limitations.
Many tools offer free trials of paid tiers. Visit ServiceNow AI Agents's website to check current trial offerings and duration.
Most tools allow downgrades, but you may lose access to paid features and data. Check ServiceNow AI Agents's policy before upgrading.
Start with the free plan — upgrade when you need more.
Get Started Free →Still not sure? Read our full verdict →
Last verified March 2026