Parloa

Parloa is a Berlin- and New York-based AI agent management platform built for enterprise contact centers. Where most CX vendors ship a single conversational product, Parloa focuses on the full lifecycle of running AI agents in production: a low-code designer for conversation flows, a simulation environment for stress-testing agents against realistic dialogue, a scaling layer that handles unlimited concurrent calls, an optimization workspace that surfaces failure modes and recommends prompt or flow changes, and a security layer with enterprise controls.