Master Paradox (Olivia) with our step-by-step tutorial, detailed feature walkthrough, and expert tips.
Explore the key features that make Paradox (Olivia) powerful for enterprise agents workflows.
Natural language AI that conducts screening conversations via SMS and web chat, asks follow-up questions, checks qualifications and availability, and qualifies candidates based on customizable knockout criteria — operating 24/7 in 100+ languages.
Olivia chats with a retail applicant via text, asks about availability, previous experience, and scheduling preferences, then automatically advances qualified candidates to manager review while politely declining unqualified applicants.
Automated scheduling that understands natural language time preferences, syncs with recruiter and hiring manager calendars, handles conflicts and rescheduling, and sends confirmations with interview details — reducing scheduling time from 5 days to 29 minutes.
A candidate texts 'I'm free Tuesday afternoon or Thursday morning.' Olivia checks interviewer calendars, books the best available slot, sends confirmation with location and preparation details, and adds a reminder 24 hours before.
Text-to-apply campaigns and conversational application processes that replace traditional multi-screen web forms, reducing time-to-apply by 58% and dramatically cutting candidate drop-off rates for hourly and frontline roles.
A restaurant chain runs QR code campaigns on in-store signage. Candidates scan, text a keyword, and Olivia walks them through the entire application via SMS — no web browser, no account creation, no form fields.
Bidirectional integration with Workday, SAP SuccessFactors, Oracle, iCIMS, and other major HR systems — automatically syncing candidate data, updating application statuses, and triggering workflows without manual data entry.
When Olivia qualifies and schedules a candidate, the interview details, screening responses, and candidate profile automatically sync to the company's Workday instance, eliminating recruiter data entry.
Now that you know how to use Paradox (Olivia), it's time to put this knowledge into practice.
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Tutorial updated March 2026