Stay up to date with the latest monday service updates, new features, and improvements. Here's what changed in 2026.
Launched the AI service agent for automatic ticket resolution and deflection, available on the Pro plan and above Added AI
powered auto
categorization that tags tickets by type, urgency, and sentiment at intake Introduced AI reply suggestions that generate one
click agent responses based on ticket context and knowledge base Released a fully customizable customer portal with branded forms, status tracking, and knowledge access Expanded smart routing with rule
based and AI
assisted assignment to agents and teams Added real
time service analytics dashboards with out
box SLA compliance, backlog, and CSAT widgets
monday service is actively developing new features. Check back regularly or follow their official channels for the latest updates.
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Changelog last updated March 2026