Master Listen Labs with our step-by-step tutorial, detailed feature walkthrough, and expert tips.
Explore the key features that make Listen Labs powerful for research workflows.
Listen Labs is an AI-powered user research platform where an AI moderator conducts live interviews with participants, asks adaptive follow-up questions, transcribes the conversations, and synthesizes the results into themes, summaries, and reports. Researchers configure a discussion guide, recruit participants through the platform, and receive analyzed insights once interviews complete.
Unlike surveys, Listen Labs runs live conversational interviews where the AI probes responses, asks 'why' questions, and follows unexpected threads. This produces qualitative depth similar to human-moderated interviews, but at the scale typically reserved for surveys—often hundreds or thousands of participants per study.
The platform is designed to scale qualitative research well beyond traditional human-led studies, supporting hundreds to thousands of parallel interviews. This makes it practical for studies that would be cost-prohibitive or operationally infeasible with human moderators.
Yes. Listen Labs provides built-in participant recruitment across demographics and geographies, removing the need to coordinate with separate panel providers. Teams can also bring their own participants if preferred.
It works well for concept testing, product feedback, pricing studies, brand and message testing, customer journey mapping, churn and win/loss analysis, and ongoing voice-of-customer programs—any structured qualitative study where scaling depth matters.
Listen Labs does not publish pricing publicly; all plans require a sales conversation. No confirmed price points are available as of early 2026. For rough budgeting context, comparable AI-moderated interview platforms in this category have been observed charging in the range of $15 to $50 per completed interview session, with annual enterprise contracts typically falling between $25,000 and $150,000 depending on volume and features. These are unverified industry estimates from comparable tools, not confirmed Listen Labs prices. Prospective buyers should request a detailed quote and pilot scope directly from the vendor.
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Tutorial updated March 2026