Stay free if you only need 1 agent and unlimited storage. Upgrade if you need 9 agents ($29/extra agent) and hipaa compliance and baa. Most solo builders can start free.
Why it matters: Per-agent SaaS pricing gets expensive quickly — Enterprise plan charges $29 per additional agent beyond 9
Available from: Startup (SaaS)
The SaaS version is cloud-hosted by Jitbit with monthly/annual pricing per agent. The self-hosted version is a one-time purchase you install on your own Windows servers, giving you full data control and no recurring costs. Feature-wise they're nearly identical, but self-hosted gives source code access on the Enterprise license.
Yes. The Enterprise SaaS plan includes HIPAA compliance with a Business Associate Agreement (BAA). The self-hosted version is inherently HIPAA-suitable since all data stays on your own infrastructure, but you're responsible for securing the server environment.
Yes. You can set up multiple categories and subcategories for different departments, configure separate email addresses for each, and apply different automation rules and SLA policies per category. The knowledge base also supports separate sections per department.
Jitbit is simpler and more affordable for small teams that primarily need email-based ticketing. Zendesk and Freshdesk offer more advanced AI, omnichannel support, and enterprise features but come with significantly higher pricing and complexity. Jitbit's self-hosted option is unique among the three.
Start with the free plan — upgrade when you need more.
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Last verified March 2026