Stay up to date with the latest Intercom updates, new features, and improvements. Here's what changed in 2026.
Intercom continues to expand Fin AI Agent capabilities in 2025
2026, including Fin Procedures for multi
step workflows (refunds, subscription changes, password resets), expanded language support to 45+ languages, and Fin for Zendesk and Salesforce as standalone add
New AI Copilot features include conversation summarization, real
time translation, and AI
The Workflows builder added advanced conditional branching and richer Salesforce/HubSpot data triggers.
Intercom is actively developing new features. Check back regularly or follow their official channels for the latest updates.
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Changelog last updated March 2026