Stay up to date with the latest Fin updates, new features, and improvements. Here's what changed in 2026.
Through 2025 and into 2026, Intercom expanded Fin with Fin Voice (AI phone support with natural voice synthesis), Fin Tasks (multi
Intercom also reports Fin's resolution rate ceiling rising to 86% for top customers as the underlying multi
LLM stack (now including newer Claude and GPT
4 class models) was upgraded, and introduced volume
based pricing tiers for enterprise customers exceeding high resolution thresholds.
Fin is actively developing new features. Check back regularly or follow their official channels for the latest updates.
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Changelog last updated March 2026