Decagon

Decagon is an enterprise customer-experience platform centered on production-grade AI agents that handle support and concierge conversations end-to-end. The product targets large consumer brands and modern enterprises that already run a sizable contact center and want to automate a meaningful share of tier-one and tier-two volume without sacrificing brand voice. Decagon agents resolve issues across voice, chat, and email, pulling context from CRMs, order systems, knowledge bases, and ticketing tools so responses are grounded in real customer data rather than hallucinated.