Stay up to date with the latest Capacity updates, new features, and improvements. Here's what changed in 2026.
Through late 2025 and into 2026, Capacity has leaned harder into agentic AI — shipping more autonomous virtual agents that can reason across multiple systems, chain tool calls, and complete multi
step tasks (e.g., full password resets, claims status lookups with follow
The platform has expanded its voice AI capabilities for contact centers, deepened integrations with Microsoft Teams and Slack for employee
Capacity has also continued to build out its industry
specific editions, with additional prebuilt content for mortgage, credit union, and insurance workflows, and has strengthened enterprise security controls around data residency and granular access.
Capacity is actively developing new features. Check back regularly or follow their official channels for the latest updates.
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Changelog last updated March 2026