Assembled

Assembled is the support operations platform behind teams at Stripe, Robinhood, Etsy, GoFundMe, Carvana and many other consumer brands. The core product is a modern workforce management (WFM) tool that handles forecasting volume by channel, building schedules that respect agent preferences and SLAs, real-time adherence tracking, and performance analytics — replacing legacy enterprise WFM systems like NICE, Verint, and Calabrio that most modern support teams find painful to live with. On top of that operational layer, Assembled has rolled out AI features under the 'Assembled Assist' and 'Assembled Insights' brands: an agent co-pilot that drafts responses, surfaces relevant macros and knowledge-base articles, and summarises tickets in tools like Zendesk, Intercom, Kustomer and Salesforce; AI-powered QA that scores conversations against rubrics; and forecasting models that adapt to seasonality, marketing campaigns, and product launches. Pricing is enterprise quote-based, typically per-seat per-month with implementation. For support leaders who want WFM, QA, analytics, and an agent AI copilot from a single vendor — instead of stitching together separate WFM, QA, and AI products — Assembled is one of the cleanest options on the market.