Sellio vs Decagon

Detailed side-by-side comparison to help you choose the right tool

Sellio

Customer Support

A customer-support workspace combining a shared inbox, website chat, knowledge-grounded AI agents, automations, ticketing, analytics, and human handoff.

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Starting Price

Free is $0. Annual-billing rates listed are Mini $36/month, Essentials $76/month, and Plus $236/month; Enterprise is custom. AI top-ups cost $5–$250/month, and prices exclude VAT.
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Decagon

🟡Low Code

Customer Support

Decagon provides AI-assisted customer support capabilities for customer service automation.

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Starting Price

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Feature Comparison

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FeatureSellioDecagon
CategoryCustomer SupportCustomer Support
Pricing PlansPlan details unavailable1 listed plan
Starting PriceFree is $0. Annual-billing rates listed are Mini $36/month, Essentials $76/month, and Plus $236/month; Enterprise is custom. AI top-ups cost $5–$250/month, and prices exclude VAT.Contact sales
Key Features
  • • Shared team inbox and embeddable website chat widget
  • • Knowledge-grounded AI agent with teammate handoff
  • • Email and omnichannel conversations on paid plans
  • • Conversational AI agents for chat, email, and support workflows
  • • Connections to knowledge bases and operational systems
  • • Actions such as checking orders, changing subscriptions, or processing routine requests

Sellio - Pros & Cons

Pros

  • ✓Free plan includes two seats and core chat functionality
  • ✓Public plan limits clarify seats, agents, channels, and AI usage
  • ✓Human handoff and knowledge grounding support controlled automation
  • ✓Integrated ticketing, analytics, and voice are available as teams grow

Cons

  • ✗Displayed paid prices require annual billing
  • ✗AI credit top-ups can make high-volume costs variable
  • ✗Mini has limited channels and automations
  • ✗Answer quality depends on current, unambiguous knowledge-base content

Decagon - Pros & Cons

Pros

  • ✓Designed for end-to-end support resolution, not answer generation alone
  • ✓Can combine knowledge retrieval with authenticated business actions
  • ✓Supports multiple customer-service channels
  • ✓Analytics and testing provide operational visibility

Cons

  • ✗Pricing was not publicly verifiable in this run and likely requires a sales process
  • ✗Reliable actions require careful integration and permission design
  • ✗Incorrect refunds, account changes, or policy answers create direct customer risk
  • ✗Ongoing knowledge maintenance and conversation review remain necessary

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Review SellioReview Decagon