Otter.ai vs Fireflies.ai
Detailed side-by-side comparison to help you choose the right tool
Otter.ai
🟢No CodeAI meeting transcription
Otter.ai is an AI meeting transcription and notetaking tool for teams that need live transcripts, meeting summaries, action items, searchable conversation history, and meeting workflows across Zoom, Microsoft Teams, and Google Meet.
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FreeFireflies.ai
🟢No CodeProductivity
AI meeting notetaker that joins Zoom, Google Meet, and Teams calls, produces searchable transcripts and summaries, and pushes action items into your CRM or project tool.
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Starting Price
$0Feature Comparison
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💡 Our Take
Choose Fireflies if your team lives in Salesforce or HubSpot and needs automatic CRM sync, AskFred cross-meeting search, and team-level conversation analytics. Choose Otter.ai if you prioritize real-time collaborative note-taking and individual productivity over CRM workflows.
Otter.ai - Pros & Cons
Pros
- ✓Works across Zoom, Microsoft Teams, and Google Meet, so teams are not locked into one meeting platform.
- ✓Free Basic plan includes live transcription, speaker identification, audio playback, mobile apps, AI Chat, AI meeting workflows, and 300 monthly transcription minutes.
- ✓Business plan supports unlimited meetings and in-app recordings, up to 4 hours per meeting, custom AI workflows, usage analytics, activity logs, and 3 concurrent meeting joins.
- ✓Strong collaboration and review features, including editable text, speaker tags, highlights, comments, images, takeaways, action items, folders, sharing, and export options.
- ✓Useful for several concrete workflows beyond internal meetings, including sales notes and CRM sync, education lecture summaries, media interview transcription, and recruiting follow-ups.
- ✓Enterprise tier includes organization controls such as SSO, SCIM, domain capture, API and webhooks, custom integrations, customer success, and optional HIPAA compliance.
Cons
- ✗The free Basic plan is limited to 300 monthly transcription minutes, 3 lifetime audio or video imports, 30 minutes per conversation, and the 25 most recent conversations.
- ✗Pro still has important caps, including 1,200 monthly in-app recording minutes, 10 monthly file imports, 90 minutes per meeting, and 50 monthly AI Chat queries per user.
- ✗Advanced administration and security controls such as SSO, SCIM, domain capture, custom retention, centralized conversation management, and HIPAA compliance are Enterprise-oriented.
- ✗AI Chat usage is capped by plan, with 20 monthly queries per Basic user, 50 per Pro user, and 200 per Business or Enterprise user according to the pricing table.
- ✗Teams need clear consent and recording policies because the product records, transcribes, stores, and shares meeting content across workplace conversations.
Fireflies.ai - Pros & Cons
Pros
- ✓Auto-join Zoom, Google Meet, Teams, and Webex from your calendar. This directly supports the primary workflow.
- ✓Transcription and AI summaries in 60+ languages.
- ✓AskFred: chat across your entire meeting history.
- ✓Conversation Intelligence: talk time, sentiment, monologues, topics.
Cons
- ✗Plan prices can omit usage overages, model-provider charges, implementation work, taxes, or required seats.
- ✗Features and limits can change by plan, billing interval, region, and release; verify current documentation.
- ✗No native MCP support is documented in this record, so agent workflows may require API work or another integration layer.
- ✗A representative pilot is necessary because a feature list does not establish reliability or operational fit.
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