Dust AI vs Glean

Detailed side-by-side comparison to help you choose the right tool

Dust AI

🟢No Code

AI Tools for Business

Dust AI: Enterprise AI agent platform for building custom assistants connected to company data sources like Slack, Notion, Google Drive, and GitHub with SOC 2 Type II compliance.

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Glean

🟢No Code

Knowledge Management

Enterprise Work AI platform: a permissions-aware search index across 100+ SaaS apps, an Assistant that answers questions over company knowledge, plus an Agent Builder for no-code horizontal AI agents.

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Feature Comparison

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FeatureDust AIGlean
CategoryAI Tools for BusinessKnowledge Management
Pricing Plans4 tiers40 tiers
Starting PriceContactContact
Key Features
  • Custom AI agent builder with no-code interface
  • Native data connections to Slack, Notion, Google Drive, GitHub, Confluence, Intercom, Zendesk
  • SOC 2 Type II compliance and GDPR compliance
  • Enterprise search across workplace apps, documents, conversations, and knowledge bases
  • AI assistant for asking questions against company knowledge with permission-aware retrieval
  • Agent and workflow capabilities for automating knowledge-heavy internal tasks

💡 Our Take

Choose Dust AI if you want customizable, no-code agents and self-serve Pro pricing at €29/user/month for teams under 100. Choose Glean if your primary need is best-in-class enterprise search ranking across a very large org with deep permissions modeling and you have budget for $40–50/user/month plus annual contracts.

Dust AI - Pros & Cons

Pros

  • Best-in-class data connectors — Slack, Notion, Google Drive, GitHub, Confluence, Intercom, and Zendesk sync automatically without custom ETL work
  • Zero-data-retention policy backed by audited SOC 2 Type II and GDPR compliance addresses real enterprise security review concerns
  • Agents deploy where teams already work via native Slack, Chrome Extension, Zendesk, API, Zapier, and Google Sheets integrations
  • No-code agent builder lets non-technical team leads create department-specific agents (sales, support, engineering) without engineering tickets
  • Multi-model routing across GPT-4o, Claude, Gemini, and Mistral keeps inference costs reasonable while reserving premium models for complex tasks
  • Proven enterprise readiness with SOC 2 Type II certification and Stripe-alumni leadership team

Cons

  • €29/user/month adds up quickly — a 50-person org pays €1,450/month before Enterprise features, and that excludes setup overhead
  • Fair-use message limits on the Pro plan are vaguely defined, so heavy users may hit throttling without clear published thresholds
  • Less flexible than code-first frameworks like LangChain or CrewAI for teams wanting custom retrieval logic, fine-tuned models, or complex multi-step orchestration
  • 1GB/user data source storage on Pro can be insufficient for document-heavy organizations with large Drive or Notion footprints
  • Enterprise tier requires a 100+ user minimum, leaving mid-market teams of 20–99 in an awkward gap between Pro and Enterprise pricing

Glean - Pros & Cons

Pros

  • Permissions-aware index across 100+ SaaS connectors is the cleanest ACL-respecting implementation in enterprise Work AI
  • BYO-LLM model layer avoids vendor lock-in and lets security pick the model and region
  • Pre-built agent marketplace plus no-code Agent Builder lets IT roll out common workflows without writing code

Cons

  • Sales-led pricing with no public per-seat list price slows budget approvals (this entry needs manual pricing verification)
  • Deployment is real work — connector configuration, ACL validation, and rollout commonly take weeks
  • No first-party MCP server; MCP-style tool integrations require custom adapters built over the Glean API

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🔒 Security & Compliance Comparison

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Security FeatureDust AIGlean
SOC2✅ Yes
GDPR✅ Yes
HIPAA
SSO✅ Yes
Self-Hosted❌ No
On-Prem❌ No
RBAC✅ Yes
Audit Log✅ Yes
Open Source❌ No
API Key Auth✅ Yes
Encryption at Rest✅ Yes
Encryption in Transit✅ Yes
Data ResidencyUS
Data Retentionconfigurable
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