AI by Zapier vs Make.com

Detailed side-by-side comparison to help you choose the right tool

AI by Zapier

Automation & Workflow

AI-powered automation platform that connects AI capabilities with 8,000+ apps to automate workflows and analyze data across various business applications.

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Starting Price

Custom

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Make.com

🟢No Code

automation

Make.com: Visual automation platform with AI integration and workflow orchestration

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Starting Price

Free

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Feature Comparison

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Feature	AI by Zapier	Make.com
Category	Automation & Workflow	automation
Pricing Plans	8 tiers	4 tiers
Starting Price		Free
Key Features	• AI-powered text analysis and data extraction within Zaps • Integration with 8,000+ apps • No-code workflow builder with AI steps	• Workflow Runtime • Tool and API Connectivity • State and Context Handling

💡 Our Take

Choose AI by Zapier if you need the broadest app coverage (8,000+ vs Make's 1,800+) and want the simplest setup with native AI steps included. Choose Make if you need more complex workflow logic with advanced branching, prefer visual workflow design by default, or want lower per-operation costs for high-volume automations — Make's pricing is based on operations rather than tasks, which can be significantly cheaper at scale.

AI by Zapier - Pros & Cons

Pros

✓Connects AI processing to 8,000+ apps — the largest integration library of any automation platform, far surpassing competitors like Make (1,800+) or n8n (400+)
✓Zero coding required to build sophisticated AI-powered automations, making it accessible to non-technical marketing, sales, and ops teams
✓AI is embedded natively as a Zap step, so it chains seamlessly with triggers and actions from other apps without API configuration
✓Free tier includes 100 tasks/month with AI access, allowing meaningful testing before committing to a paid plan
✓Expanding AI product suite (Agents, Chatbots, MCP, Canvas) provides a growing ecosystem rather than a single-purpose AI feature
✓Enterprise-grade security with SOC 2 compliance and SSO support makes it suitable for regulated industries

Cons

✗Task-based pricing can become expensive at scale — heavy users running thousands of AI-enhanced Zaps monthly may find costs escalating quickly beyond the base plan
✗AI capabilities are limited to text-based operations (analysis, generation, extraction) — no image, audio, or video AI processing is available natively
✗Free plan is restricted to two-step Zaps, which severely limits the complexity of AI workflows you can build without upgrading
✗AI by Zapier's model and prompt capabilities are less transparent and customizable than using dedicated AI platforms like OpenAI or Anthropic directly
✗Debugging complex multi-step AI Zaps can be difficult, as errors in AI output propagate through subsequent steps with limited visibility into intermediate results

Make.com - Pros & Cons

Pros

✓Visual workflow builder
✓3,000+ app integrations
✓Make AI integration
✓Make Grid orchestration

Cons

✗Learning curve
✗Pricing consideration
✗Technical requirements

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🔒 Security & Compliance Comparison

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Security Feature	AI by Zapier	Make.com
SOC2	—	✅ Yes
GDPR	—	✅ Yes
HIPAA	—	✅ Yes
SSO	—	✅ Yes
Self-Hosted	—	❌ No
On-Prem	—	❌ No
RBAC	—	✅ Yes
Audit Log	—	✅ Yes
Open Source	—	❌ No
API Key Auth	—	✅ Yes
Encryption at Rest	—	✅ Yes
Encryption in Transit	—	✅ Yes
Data Residency	—	US, EU
Data Retention	—	configurable

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Review AI by Zapier Review Make.com