Arize Phoenix vs Helicone

Detailed side-by-side comparison to help you choose the right tool

Arize Phoenix

🟡Low Code

AI observability

Arize Phoenix provides open-source tracing, evaluations, and MCP tooling for ai observability workflows. It includes MCP compatibility.

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Starting Price

Free

Helicone

🔴Developer

LLM Observability

Open-source LLM observability, gateway, and cost analytics platform — proxy your OpenAI, Anthropic, or Bedrock calls through Helicone and get traces, caching, retries, rate limiting, and cost tracking in one line of code.

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Starting Price

Free

Feature Comparison

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FeatureArize PhoenixHelicone
CategoryAI observabilityLLM Observability
Pricing Plans84 tiers4 tiers
Starting PriceFreeFree
Key Features
  • • LLM Tracing & Observability
  • • Evaluation Framework
  • • Experiment Management
  • • Proxy-Based Request Logging
  • • Cost Analytics & Budget Alerts
  • • Gateway-Level Caching

Arize Phoenix - Pros & Cons

Pros

  • ✓Open-source and self-hostable
  • ✓Trace timelines expose intermediate failures
  • ✓AX Free includes 25,000 monthly spans
  • ✓Datasets support regression testing

Cons

  • ✗Instrumentation and evaluator design require engineering
  • ✗Pro includes only 50,000 spans and 30-day retention
  • ✗Self-hosting shifts operations to the user
  • ✗Unredacted traces can capture sensitive data

Helicone - Pros & Cons

Pros

  • ✓5-minute proxy integration captures full traces, cost, and latency across 20+ providers
  • ✓Real AI gateway features (caching, retries, fallback, key vault) replace a custom proxy
  • ✓MIT-licensed and self-hostable on Postgres + ClickHouse — passes regulated procurement

Cons

  • ✗Proxy mode adds a network hop unless self-hosted in your own region
  • ✗Prompt experiment UX is less mature than dedicated eval platforms like Braintrust
  • ✗Self-hosting requires running ClickHouse, which is an extra ops surface

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🔒 Security & Compliance Comparison

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Security FeatureArize PhoenixHelicone
SOC2✅ Yes✅ Yes
GDPR✅ Yes✅ Yes
HIPAA❌ No❌ No
SSO❌ No✅ Yes
Self-Hosted✅ Yes✅ Yes
On-Prem✅ Yes✅ Yes
RBAC❌ No✅ Yes
Audit Log❌ No✅ Yes
Open Source✅ Yes✅ Yes
API Key Auth✅ Yes✅ Yes
Encryption at Rest✅ Yes✅ Yes
Encryption in Transit✅ Yes✅ Yes
Data ResidencyAvailableUS, EU
Data Retentionconfigurableconfigurable
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