ElevenLabs Conversational AI vs Retell AI

Detailed side-by-side comparison to help you choose the right tool

ElevenLabs Conversational AI

🟡Low Code

Voice AI

ElevenLabs Conversational AI is a voice and chat agent platform for building low-latency customer conversations across 70+ languages.

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Starting Price

Custom
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Retell AI

🟢No Code

Voice AI

an AI phone-agent platform for automating customer calls while preserving call quality, analytics, and industry workflows.

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Starting Price

$0.07/min
Full ReviewVisit Site

Feature Comparison

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FeatureElevenLabs Conversational AIRetell AI
CategoryVoice AIVoice AI
Pricing Plans6 tiers13 tiers
Starting Price$0.07/min
Key Features
    • • Real-Time Voice Orchestration (sub-800ms)
    • • Natural Turn-Taking & Interruption Handling
    • • Function Calling via Webhooks

    ElevenLabs Conversational AI - Pros & Cons

    Pros

    • ✓Best-in-class brand reputation for synthetic voice quality
    • ✓Broad language support makes it attractive for global support and sales teams
    • ✓Useful ecosystem of business integrations beyond pure speech generation
    • ✓Can be used through a no-code web platform or via APIs and SDKs
    • ✓Good fit for teams that need both voice and chat in one stack

    Cons

    • ✗Real production costs are harder to model than simple per-seat SaaS tools
    • ✗Voice-agent deployments still need heavy testing for interruptions, edge cases, and handoffs
    • ✗Compliance, consent, and escalation logic require careful operational setup
    • ✗Some teams may be paying for premium voice quality they do not actually need
    • ✗Not an MCP-native platform for teams standardizing on protocol-first agent stacks

    Retell AI - Pros & Cons

    Pros

    • ✓Usage-based pricing is easier to pilot than annual-contract-only voice platforms
    • ✓The pricing page exposes real per-minute ranges instead of hiding all costs
    • ✓Strong fit for teams that need phone automation, not just web chat
    • ✓Templates and concurrent-call limits help teams test realistic call volume early

    Cons

    • ✗Per-minute costs can climb quickly at high call volume or with premium voices
    • ✗Voice agents need careful fallback rules because failed calls are customer-visible
    • ✗Enterprise-grade compliance and support require custom pricing discussions
    • ✗Call quality depends on telephony, prompts, latency, and integrations, not the AI model alone

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    🔒 Security & Compliance Comparison

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    Security FeatureElevenLabs Conversational AIRetell AI
    SOC2—✅ Yes
    GDPR—✅ Yes
    HIPAA—✅ Yes
    SSO—🏢 Enterprise
    Self-Hosted—❌ No
    On-Prem—❌ No
    RBAC—🏢 Enterprise
    Audit Log—🏢 Enterprise
    Open Source—❌ No
    API Key Auth—✅ Yes
    Encryption at Rest—✅ Yes
    Encryption in Transit—✅ Yes
    Data Residency——
    Data Retention—configurable
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    Ready to Choose?

    Read the full reviews to make an informed decision

    Review ElevenLabs Conversational AIReview Retell AI